ServiceNow Event Management Integration Specialist

2 days ago


Durham, North Carolina, United States Kanak Elite Services Full time

Hello There,
Wish you a Happy Tuesday,
My name is Yashmita, and I am a Technical Recruiter at Kanak IT Services LLC. I am reaching out to you regarding the following job opportunity. If you are interested, kindly reply to this email

with your updated resume.
JOB TITLE: SERVICENOW EVENT MANAGEMENT INTEGRATION SPECIALIST
LOCATION: DURHAM, NC - 2 DAYS REMOTE, 3 DAYS ONSITE (LOCALS ONLY)
DURATION: 6 MONTHS
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Overview
We are looking for a skilled ServiceNow professional to implement and configure Event Management integration with Microsoft System Center Operations Manager (SCOM). This role ensures seamless event ingestion, correlation, and alerting within the ServiceNow platform to improve incident response and operational visibility.

Key Responsibilities

  • Configure ServiceNow Event Management to receive and process alerts from SCOM.
  • Set up MID Server and Event Connector for secure communication between SCOM and ServiceNow.
  • Define and implement event rules, alert correlation, and deduplication logic.
  • Map SCOM alerts to appropriate CI classes in the CMDB for accurate impact analysis.
  • Create operational dashboards and event filters for real-time monitoring.
  • Collaborate with infrastructure and monitoring teams to validate event flow and troubleshoot integration issues.
  • Document integration steps, workflows, and best practices for ongoing support.

Required Skills

  • Hands-on experience with ServiceNow Event Management and IntegrationHub.
  • Strong knowledge of SCOM architecture and alerting mechanisms.
  • Familiarity with MID Server configuration and event connectors.
  • Understanding of CMDB relationships and impact analysis.
  • Ability to design event correlation rules and remediation workflows.
  • Excellent troubleshooting and communication skills.

Preferred Qualifications

  • ServiceNow Certified Implementation Specialist Event Management.
  • ITIL Foundation level knowledge
  • Experience with other monitoring tools (e.g., Cisco DNA, ServiceNow ACC, Dynatrace) and integrations with ServiceNow.
  • Knowledge of ITOM Suite (Discovery, Service Mapping).


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