Marketing Operations Dual Rate Supervisor

Job Description
Rate of Pay: Marketing Rep $19/HR - Supervisor $23/HR
Status: Full Time
Team Member Perks & Benefits

• Great benefits including medical, dental, and vision
• Enjoy discounts on shopping, travel, and more through our rewards program
• On-site employee dining options
• Paid orientation and on-job training provided
• Paid time off, 401K match, and life insurance
• And More

Essential Duties And Responsibilities
Marketing Operations Representative:

• Introduces the CAESARS Rewards Tiered Card to new players, replaces lost cards for our guests.
• Ensures initial customer contact is courteous, informative, and thorough.
• Greets customers as a company representative and provides information concerning specific functions.
• Reviews player rating screens and issues complimentaries in accordance with established complimentary issuance policies and procedures for restaurants, shows, etc.
• Updates and maintains customer information to accurately reflect customer profile.
• Enters new customer accounts when necessary
• Greets and manages arrival process for customers coming in charter buses or daily line service.
• Assists at assigned special events and promotions by greeting and checking in guests.
• Issues promotional amenities or prizes, redeems coupons, maintains accurate records, banks and inventory control records, and other related duties as assigned by supervisor.

Marketing Operations Supervisor

• Assists with all staff, guest and interdepartmental interactions in the CAESARS Rewards and Bus Operation areas during assigned shift.
• Assists with overall execution of marketing events and promotions.
• Responsible for promoting the CAESARS Rewards program and implementing superior customer service delivery relevant to achieving company and department CAESARS Service goals.
• Ensures the safe, smooth operation of all Marketing services, events & promotions. Monitors customer service levels in CAESARS Rewards, Promotions and Special Events areas.
• Assists with training team members.
• Assists with handling customer problems and complaints during assigned shift ensuring maximum customer satisfaction.
• Assists with coordinating arrangements for patrons coming by charter bus and daily "on-line" service.
• Assists with the acceptance, inventory, assignment for distribution or reconciliation of coupons, which are ultimately considered in the calculation of gross revenue requests and is accountable for cash/coupons for applicable events.
• Evaluates complimentary issuance decisions and provides guidance for same ensuring consistent application of complimentary issuance program.
• Maintains department stock inventory records replenishing promotional stock as necessary.
• Responsible for compliance with all regulatory requirements within area of responsibility.

About Us
Join the thousands of winners at Horseshoe Casino Hammond Located just 20 minutes from downtown Chicago, Horseshoe Hammond is the premier entertainment and gambling destination in Chicago and Northwest Indiana. Horseshoe boasts more than 2,100 slot machines and over 100 table games. Even appetites win at Horseshoe Casino Enjoy fresh dining options from The Eatery: Café and H Burger. Horseshoe Hammond has been awarded Best Place To Work for the last 9 years

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.