District Manager

JOB DESCRIPTION

Full-Time District Manager 

T-Mobile Premium Retailer – TCC Wireless

The District Manager (DM) enjoys a fast-paced and high energy environment. As a DM you are the connection between managing your local network of stores and T-Mobile brand.  You are a true leader who helps drive market success over the scope of multiple stores and upholding customer satisfaction by resolving any escalations. You are fun, energetic and fierce about the wireless industry and knowing your gear inside and out – from the latest phones to the most competitive pricing plans. As a member of the TCC Wireless family, you have a passion for creating long lasting relationships and meaningful connections with not only your customers, but your business colleagues as well.   

Essential Functions 

Must be able to perform the essential functions of the position with or without reasonable accommodation.   

• Leads by example by exceeding organizational sales goals and performance metrics 
• Responsible for hiring, developing, motivating and managing a high-performing team. 
• Manages store inventory, new product shipments, customer returns, Trade-In devices, demo device management, store supplies, etc. 
• Sets performance expectations by translating broader business initiatives into clear team objectives and concrete individual goals, aligning appropriately with other groups for efficiency and coordinated action. 
• Daily review of all store schedules and adjustments as required 
• Use capacity planning to work schedule to a budget 
• Assist Store Managers in resolving customer escalations 
• Assist Store Managers in resolving employee conflict and escalations 
• Utilize data and metrics to create short term and long-term sales goals 
• Be able to perform Store Manager functions: Store Operations, Scheduling/Staffing, Inventory Management, Store Audit Performance, Register Management, Paperwork Security Protocols 
• Coach employees, Store Managers, and locations on company policy and procedure adherence 
• Assist store managers in employee terminations 
• Ensure accountability by monitoring team progress and results; providing ongoing coaching and being able to make tough decisions when appropriate. 
• Keeps abreast of the rapidly evolving Wireless technology. 
• Patiently explores customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades.  
• Builds relationships with TCC Wireless employees and customers across all channels of the business. 
• Ensures compliance with all company policies and procedures. 
• Represents the company at community events fostering a positive brand image  

Minimum Qualifications 

• High School Diploma or GED, College degree is a plus. 
• Minimum 2 years' experience in a management or leadership role in retail and/or sales with a strong customer focus. 
• Legally authorized to work in the United States.
• Operational and financial performance management skills, especially site P&L management. 
• Experience managing multiple locations and 30+ employees in a retail environment 
• Wireless experience highly desired 
• Basic computer know-how and familiarity with common business applications (web browsers, Outlook, Excel, Word, and PowerPoint, etc.). 
• Ability to work nights, weekends, and holidays in a retail environment. 
• This is a full-time role working minimum 45 hours per week 
• Professional, energetic, honest, patient and empathetic.  
• Ability to problem solve, analyze results, plans for the future, make good decisions, strong organizational skills, advocate of change, strategic thinker, relationships builder and be able to coach and develop others. 
• Excellent written, verbal and interpersonal communications skills. 
• Reliable transportation. 
• Tech Savvy. 
• Must be able to stand for long periods of time on the sales floor. 
• Must be able to move and/or lift up to 25 pounds. 
• Ability to crunch numbers and do basic math (+, -, x, /) 
• Ability to problem solve and use logic 
• Time management and scheduling skills 
• Travel Required - will manage a territory of stores 

EEO Statement  

TCC Wireless, LLC is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.    

Other Duties  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.