Tier II Desktop Technician

2 weeks ago

Las Vegas, Nevada, United States Link Technologies Full time $60,000 - $80,000 per year

Link Technologies ), a Las Vegas-based IT consulting firm, is currently seeking a Tier II Desktop Technican to join our team.

Image and deploy desktops/laptops with departmental images. On average 50 workstations need to be imaged and ready for deployment per day, for laptops 60 need to be imaged and ready for deployment per day. Troubleshoot and resolve ServiceNow incidents for desktops/laptops hardware and software issues within the agreed upon SLA.

Qualifications

· Two years of formal experience working with Desktops, Laptops and Tablets.

· Work and get directions from a team of 25 highly skilled Systems Technicians supporting desktop needs.

· Installing and configuring standard Hardware and Software (Dell OptiPlex, Latitude and Precision workstations and laptops)

· Two years of experience using Tanium or Enterprise-level imaging solution (s)

· Two years of experiencing installing and troubleshooting Microsoft Windows 11

· Two years' experience installing and troubleshooting Microsoft Office Suites 2024 and O365 Two years' experience with basic Microsoft Administration for desktops and laptops Intermediate level Network Infrastructure

· Troubleshooting techniques

  • Documentation of technical procedures Asset tracking and inventory management Customer Service skills

· Ability to lift 30 lbs.

Preferred Skills

· Two years' formal experience with triaging computer issues and imaging workstations and laptops

· Strong analytical problem-solving abilities with a proactive, resourceful, and innovative approach.

· Understanding of standard procedures and laws related to software licensing agreements Methods and practices of IT hardware and software management

· Inventory control record keeping practices and principles

· Standard procedures and laws related to software licensing agreements Preparing clear and concise correspondence and other written materials

· Demonstrate professional organization, documentation, communication, and interpersonal skills

· Proven multi-tasking skills, including ability to work effectively under pressure, handle heavy volumes and meet demanding deadlines

Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.

Job Type: Contract

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience:

  • Tanium or Enterprise level imaging solution: 2 years (Required)
  • Windows 11 Installation/ troubleshooting: 2 years (Required)
  • MS Office Suites 2023 and O365 installation/ troubleshooting: 2 years (Required)
  • Microsoft administration for laptops/ desktops: 2 years (Required)
  • Network Infrastructure: 1 year (Preferred)
  • Installing/ configuring Dell OptiPlex, Latitude, Precision: 1 year (Required)
  • Formal Desktops, laptop, tablet: 2 years (Required)
  • Asset management: 1 year (Preferred)

Work Location: In person

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