Donor Engagement Manager

3 days ago

Portland, Oregon, United States Ronald McDonald House Charities of Orego Full time $60,000 - $100,000 per year
:

We are seeking a highly detail-oriented and strategic Donor Engagement Manager to lead our comprehensive stewardship efforts for individual donors. This role plays a key part in donor retention, personalized stewardship, and connecting supporters to the mission through storytelling. Working closely with the Portland-based Engagment Team, the Donor Engagement Manager helps maintain a strong base of loyal donors, supports major gift opportunities, and ensures meaningful donor engagement.

Primary Responsibilities

Stewardship

  • Serve as the lead stewardship manager for individual donors at or below $2,500 (Tanner Society) in Portland to foster long-term retention and identify upgrade potential.
  • Implement donor stewardship activities including renewals, recognition, touchpoints, and local engagement opportunities.
  • Partner with leadership to track, prioritize, and prepare major gift asks to increase donors engagement.
  • Maintain accurate CRM records and analyze trends to support retention and giving growth strategies.

Retention & Relationship Building

  • Develop and execute monthly recurring donor campaigns in collaboration with leadership
  • Create personalized donor touchpoints including handwritten notes, local impact updates, and small-scale engagement opportunities.
  • Mange donor experience and engagement around signature events
  • Build SMART goals and monitor data to ensure retention benchmarks are met and flag key relationships for strategic cultivation.

Support for Key Donor Relationships

  • Provide support to leadership by preparing donor briefings, tracking shared relationships, and coordinating touchpoints.
  • Collaborate across teams to ensure a unified stewardship experience for donors receiving attention from multiple leaders.
  • Develop tools and dashboards to support donor prioritization for stewardship and cultivation across Engagment Team.

Storytelling & Mission Connection

  • Source and curate compelling stories that reflect the impact of our work utilizing mission-based content.
  • Collaborate with program staff to highlight authentic voices and lived experiences.
  • Integrate storytelling into donor communications via email marketing and social media.
  • Use narrative to strengthen emotional connection and inspire donor loyalty and giving.

Requirements:

Experience Required

  • 3–5 years of nonprofit experience, preferably in donor relations, stewardship, or individual giving.
  • Demonstrated success in maintaining and growing donor relationships and executing thoughtful stewardship plans.
  • Experience supporting gift officers or executive leaders in donor-facing work is strongly preferred.

Skills & Attributes

  • Strong interpersonal and communication skills with a warm, professional demeanor.
  • Strategic thinker with a high degree of attention to detail and follow-through.
  • Proficient in donor database/CRM systems (Raiser's Edge preferred), email marketing tools, social media management, and Canva.
  • Collaborative team player who thrives in a mission-driven culture and contributes to donor-centric thinking.
  • Ability to manage multiple priorities with accountability and a high level of discretion.

Work Environment

  • Primarily office-based in Portland, OR with local travel required for donor meetings and community visibility.
  • Must be able to work flexible hours including occasional evenings/weekends.
  • Must be able to lift up to 40 pounds

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