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Infusion Scheduling Supervisor
6 hours ago
Payroll Title
AMBUL CARE ADMSTN SUPV 1
Department
Hillcrest Infusions
Hiring Pay Scale
$70,000 - $115,000 / Year
Worksite
Lightwave Avenue
Appointment Type
Career
Appointment Percent
100%
Union
Uncovered
Total Openings
1
Work Schedule
Days, 8 hours, Monday - Friday, occasional weekends
Filing Deadline: Thu 2/12/2026
Apply Now
UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.
UCSD Layoff from Career Appointment
: Apply by 2/3/2026 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Reassignment Applicants
: Eligible Reassignment clients should contact their Disability Counselor for assistance.
Description
The Infusion Scheduling Supervisor reports to the Infusion Scheduling Manager and provides operational leadership specific to infusion scheduling workflows and processes. This role supervises team members (both on-site and in the Infusion Scheduling Call Center), including Team Leads. The Infusion Scheduling Supervisor creates a high-performance team that delivers integrated and coordinated care by ensuring performance goals related to scheduling quality and efficiency, call handling, and patient experience are met.
In collaboration with Infusion Nurse Leadership and under the guidance of Cancer Services Operations Management, the incumbent develops scheduling protocols and workflows and leads daily escalation meetings for review and triage of infusion scheduling requests to ensure Infusion Center schedules are level-loaded. The Infusion Scheduling Supervisor applies performance management and coaching principles that promote a positive, collaborative, and encouraging work environment.
As a technical scheduling expert, the Infusion Scheduling Supervisor is well-versed in infusion scheduling protocols and is responsible for training and onboarding new employees. The Supervisor leads team huddles and staff meetings with a specific focus on standardizing scheduling procedures, education, and the patient access experience. This role responds to customer inquiries and/or problems, handles complaints, troubleshoots scheduling issues, audits appointments to ensure accuracy, and identifies opportunities for improvement to optimize scheduling operations in support of the Infusion Centers. The Supervisor interacts, communicates, and builds relationships with internal and external stakeholders.
The Supervisor oversees non-clinical staff involved in routine scheduling-related functions, including registration, new patient coordination, scheduling, and insurance authorizations related to infusion services. They coordinate with clinical teams and centralized departments to support daily and future infusion scheduling capacity. The Supervisor is responsible for maintaining and optimizing scheduling templates and supporting the schedule task force. They act as a liaison between Infusion Clinic teams and the central authorization unit to ensure timely appointment readiness.
Minimum Qualifications
- Seven (7+) or more years of relevant experience OR a Bachelor's degree in business, healthcare administration, or related area and three (3+) or more years of relevant experience.
- Epic or other comparable EHR experience.
- Effective oral and written communication skills.
- Experience and proven success in skills to supervise support staff in clinic/center administration, and effectively manage multiple priorities in a fast-paced, dynamic environment.
- Customer service experience.
- Thorough knowledge of health insurance.
Preferred Qualifications
- Two (2+) or more years of infusion scheduling experience.
- Experience in an infusion center or oncology setting.
- Call Center experience.
- Project management or process improvement experience.
- Strong short-term planning, analysis, problem-solving, and customer service ability. Uses sound judgment in responding to issues and concerns. Demonstrated ability to exercise good judgment for problem solving and ability to anticipate problems. Focused with a sense of urgency.
- Knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision-making on human resources matters.
SPECIAL CONDITIONS
- Must be able to work various hours and locations based on business needs.
- Position may require floating to multiple locations based on department staffing needs.
- Must be available to participate in the weekend on-call rotation to support staffing needs.
- Employment is subject to a criminal background check and pre-employment physical.
Pay Transparency Act
Annual Full Pay Range: $71,600 - $127,400 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $ $61.02
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
Apply Now
If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team
Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
For the University of California's Anti-Discrimination Policy, please visit:
UC San Diego is a smoke and tobacco free environment. Please visit for more information.
UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.
Misconduct Disclosure Requirement:
As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.
- "Misconduct" means any violation of the policies governing employee conduct at the applicant's previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:
- UC Sexual Violence and Sexual Harassment Policy
- UC Anti-Discrimination Policy
- Abusive Conduct in the Workplace
