Customer Service and Support Representative
3 days ago
UnifyCX is looking for extraordinary CustomerServiceandSupport Representatives to join our motivated and ambitious team in San Antonio, Texas.
Pay and Perks:
Base Pay: $18.00 per hour
- 9pm to 6am weekdays receive a shift differential at rate of $1 per hour.
- All weekend time receive a shift differential at rate of $1 per hour on shift differential.
- An additional $1 per hour attendance incentive based on monthly attendance.
- Up to $60 monthly transportation bonus based on attendance.
Additional Benefits: UnifyCX Company offers a comprehensive benefits package that includes health, life, vision, and dental insurance, as well as a 4% max matching 401K, and other financial opportunity options.
Shifts: Our client's program runs 24/7. Schedules vary but weekend availability is a must.
Classroom Training Hours: M-F - 8:30 AM – 5:00 PM
Classroom Training duration: 2-3 weeks
After Classroom you would move to Transition Days Schedule (30 Days): 10 AM-7PM CST
Schedule for the first 90 days of production will be given during offer stage.
Who You Are:
- At least 1+ year Customer Service experience required preferably in a Call Center or Professional environment.
- Ability to work one weekend day per week.
- Understanding of ticketing systems.
- Exceptional communication skills with an emphasis on empathy and understanding.
- Critical thinking and logical prioritization skills.
- Strong problem-solving skills.
- Flexibility to adapt to changing environments.
- Warm welcoming personality with a commitment to Customer Service Excellence and Professionalism.
- Sales background or competencies preferred but not required.
- Commitment to reliability.
One or a combination of the following will be taken into consideration in lieu of direct call center experience: training, military experience, and/or education.
What Will You Do?
- First point of contact to provide customer service and support to customers via phone, chat, email, and/or ticketing portal.
- Create work order tickets while responding to client requests.
- Ensure fastest and easy resolution while delivering an exceptional customer experience during every interaction.
- Handle a wide range of technical support inquiries, from routine matters like password resets to more complex product questions and support issues.
- Maintain customer records by updating account information.
- Troubleshooting, creating support tickets, and delivering customized solutions.
- Ensure customers feel supported and heard throughout call duration.
- Handle a high volume of customer contacts in a professional manner.
- Be skilled in multi-tasking while effectively navigating across multiple technology platforms and systems.
- Understand and work with a sense of urgency.
- After 90 days of employment this position can potentially move to Work from Home if key metrics are hit and maintained.
Who We Are:
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.
UnifyCX is a certified woman-owned business and an EOE employer who welcomes diversity.
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