Technical Program Manager

6 hours ago

Santa Clara, California, United States Rootshell Inc Full time

Hello All,

Greetings from Rootshell Inc.

Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking Technical Program Manager for one of our client, Please share your resume with current location & full contact info

Job Title:Technical Program Manager

Location:Santa Clara, California - Hybrid

Employment Type: Contract

Locals Preferred

Job Description:

  • Own the delivery and quality of product specifications including product requirements, project epics and user stories. Own product backlogs to drive continuous improvements and product capabilities and features.
  • Serve as a bridge among functions – business, R&D, IT Architecture, engineering, QA – ensuring seamless product development. Collaborate closely with engineering teams throughout the product life cycle
  • Act as a domain expert and go-to leader within the organization
  • Analyze case trends and engineering escalations to identify patterns, prioritize fixes, and influence the product backlog.

Skills

  • 8+ years of product management or Business solution analysis experience in technology or IT CX
  • Specific focus on Customer support and success, entitlement management, and consumption management
  • Experience in or more of the following areas is a must: Entitlement management systems, subscription lifecycle management, usage tracking and metering, Customer support and success
  • Working knowledge of billing models, integration with CRM, ERP, and billing systems.
  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field
  • Strong technical background with understanding and/or hands on experience in software development, databases and SQL, cloud platforms, programming languages, and Microservices
  • Excellent communication and presentation skills, with the ability to effectively articulate progress to diverse audiences
  • Proficiency in Agile/Scrum methodologies, with experience leading sprint planning, daily stand-ups, and retrospectives
  • Must be local to the SF Bay area to be onsite

With regards,

Naveen | Sr. Talent Acquisition

Rootshell Enterprise Technologies Inc.


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