Deflection Team Lead

Job Description:

ESSENTIAL JOB FUNCTIONS

Hours: 3rd Shift, 8pm - 8am

• Oversees day-to-day operations of the Deflection program.
• Creates and maintains staff work schedules, including requests for time off.
• Provides staffing of runs to determine appropriate intervention and level of care during the crisis.
• Ensures team is fully assessing each crisis, providing an appropriate level of care, and follow-up throughout the individual's time of crisis as determined by person in crisis.
• Ensures continuous quality improvement of Deflection program by monitoring flow from initial call through release from case manager.
• Ensures team is working collaboratively with law enforcement, families, other county departments, schools, acute care services providers, and other community resources to coordinate appropriate crisis resolution and referral.
• Ensures team is communicating pertinent information on a timely basis to persons in crisis, MetroSafe call takers and dispatch, LMPD, SCS, and any other appropriate parties while also preserving the dignity and privacy of the person in crisis as much as possible.
• Ensures team is completing and coordinating accurate, timely, and thorough documentation of all interventions transacted during the work shift.
• Assists with initial and ongoing training needs of the team.
• Performs other duties as assigned to assist Unit Manager.
• Respond to emergency coverage needs, as reasonably available.
• Facilitates a culture of openness and collaboration to ensure all team members are providing accurate, quality, crisis assistance, including accurate documentation.
• Attends, participates, and has availability to lead weekly team meetings.
• Utilizes person centered and trauma informed approach to each interaction.

EDUCATION

• Bachelor's Degree.
• Master's degree Sociology, Social Work, Psychology, Special Education, Human Services, or a related field of study (preferred)

EXPERIENCE

• Over four years human/social services experience with a supervisory background, and experience with program management.

PHYSICAL DEMANDS

• Position requires lifting of twenty pounds maximum, with frequent lifting and/or carrying of items weighing up to ten pounds or requires significant periods of walking or standing.
• Exposure to threat of bodily harm from clients or families, or unpleasant situations such as offensive language from callers.
• Normal tasks may involve exposure to blood, bodily fluids, or tissue.
• May involve 24-hour on-call responsibilities.
• Ability to work a flexible schedule including evenings and weekends.
• Valid driver's license required and met criteria to drive SCS-owned vehicles.
• Must meet all work and background check requirements for the MetroSafe call center.

Time Type:

Full time

We continually help our community and employees flourish... one life at a time. As a Seven Counties Services employee there are many benefits to enjoy. Below are just some of the great benefits you might be eligible for with Seven Counties Services.

• Health & Wellness
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Flexible Spending Account
• Health Savings Account
• Short Term Disability

• Long Term Disability - Company Paid

• Financial Wellbeing

• Competitive Compensation Packages
• Life Insurance - Company Paid
• Accidental Death & Dismemberment Insurance - Company Paid
• 403b Retirement Plan with Company Funded Matching

• Retirement and Financial Planning Services

• Career Development and Growth

• Tuition Assistance Plans
• Loan Forgiveness options through federal programs (National Health Service Corps & Public Service Loan Forgiveness)
• Student Loan Repayment Assistance
• Clinical Supervision toward licensure and reimbursement for certain license applications
• At Seven Counties Services training is one of our highest priorities. We provide company paid professional training for various skills, certifications, and continuing education
• Opportunities for growth and movement - We encourage our employees to consider new growth opportunities with us
• Leadership Academy for our rising stars, supervisors, and leaders

• Seven Counties Services and Center for Clinical Excellence provide staff with industry best practices and processes

• Work Life Balance

• Paid Time Off - Generous PTO for Vacations, Illness, Personal Days, Etc. (10 Paid Holidays)
• Flexible Work Schedules to promote a Healthy Work Life Balance
• Employee Assistance Program - assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being

At Seven Counties Services, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.