Hospice Navigator

Job Overview

We are seeking a compassionate and dedicated Hospice Navigator to join our team. The Hospice Navigator will play a crucial role in guiding patients and their families through the hospice care process, ensuring they receive the support and resources they need during this sensitive time. This position requires strong interpersonal skills, empathy, and the ability to work collaboratively with healthcare professionals.

Duties

1. Develops and maintains linkages with community healthcare providers to establish and support new referral sources.

2. Develops, implements and evaluates quarterly and annual plans to achieve agency growth goals.

3. Implements agreed upon strategies and actions to achieve goals.

4. Serves as the primary point of contact for incoming referrals and admissions­ related questions.

5. Provide compassionate education to patients, families, and caregivers regarding hospice philosophy, services, and expectations.

6. Actively identifies referrals from physicians, discharge planners, hospitalists, hospital/community social workers, hospital palliative care program, certified home care agencies and patient/families.

7. Maintains an active and in person relationship with providers and agency personnel to identify referrals at the earliest possible time.

8. Meets with potential patients and families to explain hospice program. Ensures understanding and desire for admission.

9. Verify referral information and demographics, obtains clinical information, and communicates payer eligibility with billing.

10. Works with the Resource Nurse to assure timely coordination and completion of the admission process.

11. Logs daily call activity and documents plans for follow up activities with the referral sources and/or patients.

12. Prepares monthly tracking reports on referral sources; identifies key marketplace changes related to providers.

13. Records all activity in the EMR throughout the referral process.

14. Maintains confidentiality, inclusive of HIPAA regulations, of all pertinent patient care information.

15. Adheres to New York State mandated reporting requirements.

16. Performs other related duties as assigned.

Qualifications

• Social Work or Nursing experience preferred
• Previous experience in hospice care or palliative care is highly desirable.
• Strong communication skills with the ability to convey complex information clearly and compassionately.
• Ability to work collaboratively within a multidisciplinary team environment.
• A genuine passion for helping others during challenging times is essential for success in this role. Join our dedicated team as a Hospice Navigator, where you can make a meaningful impact on the lives of patients and their families during one of the most important times of their lives.

Job Type: Full-time

Pay: $ $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person