Senior Manager, Software Development

Redtech
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Senior Manager, Software Development. Must have background in VB.Net, Apex and Domino.

Senior Manager, Software Development

Department: Information Technology – Software Development

Reporting to: Senior Director, Operations Technology & Delivery

Approx start date
– January 2026

Location
– 100% onsite in Seattle, WA - Local candidates only

• Office-based role with occasional work beyond normal business hours or weekends to support operations and projects.

Eligibility
– We are not able to offer any type of sponsorship. No 3rd party candidates

Travel:
Less than 25%

Employment Status:
Exempt

Direct Reports:
Yes (FTEs – 2-4; Contractors onshore/offshore – 40-50)

Base Salary Range & Benefits
: $150,000 - $180,000/yr.. Final base salary is directly related to each candidates' qualifications and experience uniquely. Role is eligible for bonus program

Travel Privileges for You and Your Family

Health Benefits

401(k)

Employee Stock Purchase Plan

Training & Professional Development

Tuition & Professional Certification Reimbursement

Rewards & Incentives

Position Overview

The Senior Manager, Software Development is responsible for leading the strategic direction, development, and delivery of internally developed, shared business-facing applications used across CLIENT as well as other LOB and Orgs. This role owns the end-to-end portfolio and development roadmap for Shared Business Applications, ensuring alignment with brand priorities, business objectives, and enterprise technology strategy.

With a strong technical foundation and people-first leadership approach, the Senior Manager defines and enforces application architecture, development standards, platforms, frameworks, and languages that enable secure, scalable, and high-performing solutions. The role champions Agile delivery, fosters technical excellence, proactively manages technical debt, and ensures continuous improvement across the full software development lifecycle.

This position leads multiple concurrent programs and teams, drives architectural and design rigor, and builds high-performing development organizations that consistently deliver measurable business impact.

Key Responsibilities

Portfolio & Roadmap Management (25%)

• Own and execute the Shared Business Applications portfolio and development roadmap across 4 LOB
• Align initiatives with brand strategies, product priorities, and enterprise goals.
• Prioritize and manage multiple concurrent programs and projects to ensure timely, high-impact delivery.
• Manage resource allocation, forecasting, and cost planning to support the roadmap.

Technical Strategy & Architecture (25%)

• Define and implement the web and application technology strategy, including architecture, design patterns, platforms, frameworks, and development languages.
• Lead architectural and design reviews to ensure scalable, secure, and high-performing applications.
• Maintain the long-term health of the codebase through continuous refactoring and proactive management of technical debt.

Agile Delivery & Process Optimization (25%)

• Champion Agile methodologies (Scrum and Kanban) to drive efficient, iterative delivery.
• Establish and evolve development processes, coding standards, and branching strategies across the SDLC.
• Ensure frictionless development environments through best practices in source control, secure coding, unit testing, and code quality.

Performance, Quality & Reliability (10%)

• Define and enforce metrics for application quality, delivery performance, and team effectiveness.
• Conduct post-mortems, technical reviews, and root-cause analysis to drive accountability and improvement.
• Address performance, scalability, security, accessibility, and reliability concerns.
• Implement automation and quality assurance best practices to ensure consistent product delivery.
• Plan and maintain a 24/7 support model enabling continuous shipboard and shoreside operations.

Cross-Functional Collaboration (5%)

• Partner with IT, product, business stakeholders, and executive leadership to align development efforts with broader organizational objectives.
• Translate strategic goals into actionable technical plans and requirements.
• Serve as a trusted advisor on technical capabilities, innovation opportunities, and operational feasibility.

Team Leadership & Development (5%)

• Build, lead, and develop high-performing, multi-location development teams (onshore, nearshore, offshore).
• Foster a culture of trust, accountability, empowerment, and ownership.
• Coach and develop individuals across the performance spectrum to elevate team effectiveness.
• Champion continuous improvement, learning, and technical excellence.

Other Responsibilities (5%)

• Perform other duties as assigned.
• Adhere to all corporate policies, procedures, audit requirements, and controls related to business systems and financial data.

Scope & Impact

This role oversees the full portfolio of internally developed web and business applications supporting marketing, e-commerce, and operational initiatives across multiple brands. The Senior Manager directly influences digital experiences, operational efficiency, and business outcomes by ensuring consistent, high-quality application delivery aligned with enterprise priorities.

The position plays a critical role in maintaining competitive advantage within the travel and hospitality industry by delivering innovative, reliable, and scalable digital solutions.

Problem Solving & Decision Making

The Senior Manager is expected to solve complex technical and organizational challenges across the application lifecycle. This includes driving decisions through architectural, design, and code reviews; managing technical debt; resolving performance, security, and scalability issues; and enforcing best practices that enable efficient, high-quality delivery in a fast-moving environment.

Leadership Expectations

As a people leader, the Senior Manager builds resilient, engaged teams by promoting autonomy, accountability, and continuous improvement. The role requires strong judgment, coaching capability, and the ability to balance delivery urgency with long-term technical sustainability.

Required Qualifications

Experience

• 8+ years as a technical leader building and supporting internally developed applications.
• 7+ years delivering projects using Agile methodologies (Scrum and Kanban).
• 5+ years of web and API development experience.
• 5+ years of experience with
  VB .NET
  and Microsoft Power Platform applications.
• 5+ years managing a mix of onshore, nearshore, and offshore technical resources.

Technical Expertise

• Hands-on knowledge of
  Domino, APEX
  , SQL, MS Access, Azure, HTML, CSS, JavaScript, and API integrations.
• Strong understanding of application architecture, design patterns, and secure development practices.
• Proven ability to deliver secure, stable, and high-quality code on time.

Skills & Abilities

• Strong written and verbal communication skills.
• Excellent organizational, time management, and prioritization skills.
• Ability to work collaboratively across teams and disciplines.
• Demonstrated professionalism and reliability, including consistent attendance and meeting deadlines.

Health, Safety, Environment & Security (HESS)

• Lead by example in promoting health, safety, and wellbeing.
• Ensure incidents, near misses, and work-related health issues are reported.
• Promote adherence to HESS Golden Rules and procedures.
• Attend required HESS training and conduct risk assessments as needed.
• Demonstrate HESS leadership in alignment with the Heroes of Safe & Well program.