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Sales Support Coordinator

7 hours ago

The Colony, Texas, United States ARTERIORS Home Full time

At Arteriors, every customer interaction is an opportunity to inspire confidence, strengthen relationships, and deliver an exceptional brand experience. The
Sales Support Coordinator
plays a vital role in making that happen, serving as the bridge between potential customers, our sales teams, and internal operations.

This role ensures that new leads are handled efficiently, customer information is accurate and actionable, and every interaction supports a seamless experience across all channels. The individual in this position will work closely with
Sales, Service, and Projects Leaders
to ensure our systems, data, and communication reflect the precision and partnership that define Arteriors.

This role embodies Arteriors' values of Inspiring Customers, Continuous Growth, and Accountability by ensuring that every touchpoint, whether a new lead, order, or internal process, supports a seamless, elevated customer experience and the success of the entire sales organization.

Your work ensures that our sales teams can focus on what they do best, building relationships and driving new business, while customers experience a seamless, confident, and trustworthy partnership with Arteriors.

Responsibilities

  • Receive, qualify, and assign new leads to the appropriate sales channels; ensure timely follow-up and consistent communication.
  • Regularly audit, update, and clean CRM and sales databases to ensure data accuracy, completeness, and usability.
  • Manage website order errors by identifying issues, coordinating resolutions with internal teams, and ensuring customers receive accurate and timely updates.
  • Review and validate online orders for accuracy, customer information, and compliance with sales policies before processing.
  • Support clients experiencing website or account access issues, including login challenges and new account phone inquiries, while delivering clear guidance and positive customer experience.
  • Provide day-to-day support to all sales teams, including wholesale, hospitality, contract, and e-commerce, to ensure a smooth flow of information and consistent customer experience.
  • Act as a bridge between the customer and internal teams, ensuring inquiries are handled efficiently and professionally.
  • Assist in generating and maintaining reports that track lead conversion, order accuracy, and data health.
  • Identify opportunities to streamline workflows, improve data quality, and enhance communication between teams.
  • Strong organizational skills and attention to detail
  • Excellent communication and follow-up abilities
  • Proficient in CRM systems (Zoho or similar) and Microsoft Office Suite
  • Data-driven mindset with the ability to interpret and act on information
  • Customer-focused approach with a team-oriented attitude
  • Experience in a sales support, lead management, or operations coordination role preferred
  • Proactive and solutions-oriented
  • Balances efficiency with empathy in customer interactions
  • Thrives in a fast-paced, collaborative environment
  • Demonstrates accountability and ownership of outcomes
  • Medical, dental and vision insurance available the first day of the month after hire date
  • 401k with employer matching
  • Unlimited Paid Time Off
  • Paid Volunteer Day, allowing you to give back to your community
  • 9 paid holidays
  • Annual bonus potential and merit increase potential
  • Generous employee discount
  • Employee referral bonus