workplace service community manager

Rapport

Salary:
$30 - $31.25 / hour

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.

Job Summary
The Workplace Service Community Manager is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members at all times. Manage, maintain, and stock all areas of the office. The Community Manager will be the point of contact for reception and executive office as well as curate events and community engagement activities throughout the office.

ESSENTIAL DUTIES:

• Greet and welcome visitors with a smile, maintaining eye contact through the entire interaction.
• Restock and organize Pantries and Supply Closets.
• Prepare and maintain Workstations and Conference Rooms throughout the day and between meetings. Aligning all furniture to ensure a welcoming look.
• Ensure the cleanliness of all assigned areas.
• Manage inventory of supplies and keep assigned areas stocked and organized.
• Ensure pantry equipment (coffee mugs, tumblers, and catering supplies) is cleaned, sanitized, and organized daily.
• Provide general administrative support. Respond to inquiries in a timely manner and anticipate customer needs. Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
• Working knowledge of department's room reservation system.
• Working knowledge of basic technology in office.
• Maintain a strong awareness of business activity and communicate all updates with your team members.
• Report all maintenance-related issues.
• Communicate and interact effectively with all other departments.
• Prepare and plan special business-related events.
• Carry out instructions for security, fire, health, and safety guidelines.
• Perform other duties as assigned by supervisor.

Skills Needed To Be Successful

• Exceptional customer service and hospitality skills, with a genuine passion for creating a positive and welcoming experience for associates and guests.
• Punctual, reliable, and highly dependable, consistently demonstrating commitment to operational excellence and attention to detail.
• Strong time-management and multi-tasking abilities, with a proven track record of balancing multiple priorities and completing assignments within established deadlines.
• Learns quickly and adapts with ease to changing situations, new technologies, and evolving client needs—even with limited direction or information.
• Proactively identifies and resolves issues in a timely, efficient, and service-focused manner.
• Calm and composed under pressure, maintaining professionalism while interacting with visitors, clients, and leadership in a fast-paced public environment.
• Proficient with basic computer applications and familiar with standard office technologies and equipment.
• Discreet, ethical, and trusted to maintain a high level of confidentiality when handling sensitive information or interactions.
• Ability to safely lift, move, and transport items up to 20 pounds, including office supplies, event materials, and equipment.

COMMUNICATION SKILLS:

• Strong command of the English language, both verbal and written.
• Ability to communicate effectively to associates, clients and visitors.
• Ability to convey information clearly and accurately in a professional and respectful tone with associates and clients.
• Ability to share ideas, feedback, and opinions in a constructive and professional manner.
• Ability to listen and be open to learn from other people's advice and observations.

Apply to Rapport today
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates In Rapport Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information

Req ID:
1479241

Rapport a specialized division of FLIK Hospitality Group