Patient Services Representative

For over 55 years, Weil Foot & Ankle (WFA) has been considered one of the innovative world leaders in enhancing and improving care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient-focused environment by providing the most advanced and knowledgeable foot and ankle care. WFA has experienced phenomenal growth, with expansion into four states and a future dedicated to continued growth. As our family expands, we live and work by our core values: integrity, excellence, trust, caring, tradition, and innovation.

POSITION SUMMARY

 We are seeking a dependable and flexible individual to fill a dual position as both a Patient Services Representative (PSR) and Medical Assistant (MA) in our Naperville office. This full-time position requires working as a PSR on designated days and as a Medical Assistant on others, providing comprehensive support to both our patients and clinical team. 

DUTIES AND RESPONSIBILITIES

Patient Services Representative Duties (Mon/Wed/Thurs): 

• Greet patients
• Check in patients and assist with individual concerns, as they arise
• Collect appropriate information including insurance overview, co-pay and deductible assignment and open balances
• Performs administrative tasks and must be cross trained on medical assistant responsibilities to provide support as needed
• Other tasks, as assigned

• Interview patients to gather medical history and update medical records
• Gather basic vital signs, including temperature, blood pressure, height, weight and pulse
• Prepare treatment rooms and patients for exam
• Sterilize necessary instruments
• Manage medical supplies and materials and work with Area Supervisor to order necessary inventory
• Take appropriate x-rays

Requirements

 QUALIFICATIONS/ EDUCATION/ CRITICAL SKILLS

• Minimum of 2 years in a healthcare position preferred 
• High school diploma or GED required
• Excellent communication and organizational skills.
• Ability to multitask and adapt to changing daily responsibilities.
• Strong attention to detail and patient-centered approach.
• Proficiency with EMR systems
• Capability to adapt quickly and thrive in a fast-paced environment

SCHEDULE:

 Monday: 8:00 AM – 5:30 PM

Tuesday: 8:00 AM – 5:30 PM

Wednesday: 9:00 AM – 5:30 PM

Thursday: 8:00 AM – 5:30 PM

Friday: 8:00 AM – 5:30 PM 

TRAVEL:

• Local travel is required to locations within your assigned geographic region. This role will be assigned to cover a geographic region however you may be required to occasionally travel outside of your assigned regional area to support other regional coverage needs of the organization. Must have reliable transportation and be able to travel as assigned.

BENEFITS:  

• Medical, Dental, and Vision Plans 
• HSA with Employer Contribution 
• FSA 
• Generous PTO Program 
• 401k with a 3% Match 
• Employee Assistance Program 
• Life and AD&D Insurance 
• Short-Term and Long-Term Disability  

PHYSICAL DEMANDS/ ENVIRONMENTAL FACTORS:

This job description is not designed to cover or contain a comprehensive listing of duties or responsibilities that are required of the employee. Weil Foot & Ankle Institute is proud to be an affirmative action employer and we are committed to an equal opportunity workplace, regardless of race, color, religion, sex, sexual orientation, ender identity, ancestry, citizenship, national origin, marital status, veteran status or disability. If you have a disability or special need that requires accommodation, please let us know.

• While performing the duties of this job, the employee is regularly required to stand or sit; use hands; and talk or hear
• Specific vision abilities required by this job include close vision, distance vision and depth perception
• Must be able to lift/carry up to 25lbs

AMERICAN WITH DISABILITIES ACT (ADA) SPECIFICATIONS:

Qualified individuals with disabilities may make a request for reasonable accommodation to the Director of Human Resources. Upon receipt of an accommodation request, the Director of Human Resources will meet with the requesting individual to discuss and identify the precise limitations resulting from the disability and the potential accommodation that might help overcome those limitations. The Director of Human Resources in conjunction with a medical review (and, if necessary, other appropriate management representatives) will determine the feasibility of the requested accommodation and the impact on the business operation. The Director of Human