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Overview
Customer Support Specialist (On-Site)
About SPAR
SPAR is a global leader in consumer solutions, proudly partnering with top-tier CPG brands and Fortune 100 retailers across 10 countries. As we continue to grow, we're expanding our Team with passionate professionals who are ready to make an impact. If you thrive in a fast-paced environment, enjoy solving problems, and are driven by operational excellence—we want to hear from you
Why SPAR?
- Work Environment: In-office position based in Charlotte, NC- Weekend work required
- Competitive Pay: We recognize and reward your expertise
- Career Growth: Ongoing learning and development opportunities
- Inclusive Culture: Join a collaborative, diverse team committed to innovation and respect
Position Summary
The Customer Support Specialist plays a crucial role in delivering high-volume travel coordination and customer service for SPAR Marketing Force, Inc. This position entails both call center and travel booking duties. Call center tasks include fielding a large volume of inbound calls with representatives from 50+ clients to capture, document and resolve issues. Travel booking tasks include receiving travel requests from 1000+ field-representatives to research and reserve quality hotel, car rental and flight accommodation.
Primary Responsibilities
- Handle 25+ daily inbound calls with clients to answer questions, provide information, connect callers to appropriate party(s), and provide resolutions.
- Log and track service inquiries, complaints, and travel requests accurately using internal modules and systems.
- Utilize multiple travel platforms to coordinate, book, and confirm 25+ daily flight, hotel, and car rental reservations for internal team members within prescribed budgetary guidelines.
- Provide detailed itineraries and follow-up on pending travel items.
- Independently manage change requests, complaints or escalations when needed.
Skills And Qualifications
- The ideal candidate thrives under pressure, is highly organized, and can multitask effectively in a fast-paced environment.
- Excellent verbal and written communication.
- Strong customer service background: hospitality or travel experience is a plus.
- Quickly adapt and solve problems proactively.
Experience
- 1-3 years in customer service, travel booking, or a similar high-volume setting.
Technical Skills
- Proficient in Microsoft Office (Outlook, Excel) and online tools.
- Able to learn and navigate internal software for service tracking and travel management.
Supervisory Responsibilities
This position does not have supervisory responsibilities.
WORK ENVIRONMENT
The work environment characteristics described here represent those an employee encounter while performing the job's essential functions. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. This position's work environment is primarily inside office locations that are typically not extreme (hot or cold) environments.
PHYSICAL DEMANDS
The physical demands described here represent those that an employee must regularly meet to perform the essential functions of the job successfully. Reasonable accommodation may enable qualified individuals with disabilities to perform the essential functions of: Ability to lift up to 5 lbs., bend and stoop continuously and stand for limited periods. It also requires the ability to see, hear, walk, stand, speak, sit, learn, read, concentrate, think, communicate, and work.
DISCLAIMER
The preceding description is not designed to be a complete list of all duties and responsibilities required.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER: SPAR provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition, to federal law requirements, SPAR complies with applicable state and local laws governing nondiscrimination in employment in every location in which it has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. SPAR expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender, identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SPAR's employees to perform their job duties may result in discipline up to and including discharge.
