Experience Manager

3 days ago

Norwalk, Connecticut, United States RX USA Full time

Are you passionate about creating unforgettable events and engaging vibrant communities?

Would you like to play a key role in launching an exciting new event for DIY enthusiasts?

About the Team

RX Global aims to create unforgettable experiences for attendees and exhibitors through organizing events. Innovation, creativity, and collaboration drive the company to offer exceptional services to clients.

About the Role

RX is launching a new consumer show—DIYCon—a high-energy, content-rich event for the next generation of home repair, renovation, and design enthusiasts. To build, grow, and engage this community, we're hiring an Experience Manager who will sit at the intersection of audience engagement, on-site experience design, and influencer/talent management.

This person will be the connective tissue between the audience, content creators, and the brand. From managing pre-show buzz and partnerships to curating interactive on-site moments and coordinating talent, this is a hands-on, high-visibility role for someone who thrives on building authentic connections and curating unforgettable moments

Responsibilities

  • Act as the voice of DIYCon, embedding yourself deeply in online and offline DIY/home improvement communities
  • Monitor and engage in real-time conversations across platforms (e.g. TikTok, Reddit, Instagram, YouTube comments, Discord, etc.)
  • Identify rising voices, niche subcommunities, and superfans to build relationships and seed advocacy
  • Actively participate in creator and audience dialogue: comment, repost, spotlight user content, answer questions, and spark excitement
  • Build and maintain relationships with VIPs, superfans, influencers, and micro-creators to foster an early ambassador program
  • Surface community insights, tone, and trends to inform programming, activations, and audience touchpoints
  • Represent the fan voice internally, ensuring that audience needs are addressed in the event and experience strategy
  • Manage autograph and photo-op areas, coordinate guest handlers and schedules, and support marketing with headshots and promo asset
  • Co-create and deliver immersive event moments: stage programming, meet & greets, creator lounges, fan activations
  • Serve as the primary point of contact for talent, agents, and representatives preshow and day of show
  • Organize and support guest panels, including logistics, scheduling, and special requirements.
  • Support contract negotiation and execution for talent guests.
  • Align budgets with leadership, oversee contracts and payments, and manage talent rider needed

Requirements

  • 3–5 years of experience in event management, talent relations, or convention/festival operations.
  • Strong organizational skills and proven ability to manage multiple priorities under tight timelines.
  • Excellent communication and relationship-building skills with talent, agents, and partners.
  • Budget management and vendor coordination experience.
  • Ability to work onsite during events, including evenings and weekends.
  • Passion for fandom and creating unforgettable fan experiences a plus.

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