Kitchen Operations Manager

The Kitchen Operations Manager is primarily responsible for:

1. Develop, Support, and Lead the Kitchen Operations Leadership Team

2. Ensure we are consistently executing, adjusting, and implementing systems in the Kitchen Operations to ensure we are consistently executing our restaurant vision and delivering safe and crave-able food in a fast manner.

3. Ensure we are adequately staffed and developed in all areas of leadership to maximize future growth while achieving our financial, customer experience, and organizational goals

Primary Tasks and Responsibilities

The Kitchen Operations Manager, under the direction and supervision of the Operator, is responsible for managing and executing the following:

• Leadership Management

o Select, train, develop, and lead the Kitchen Operations Leadership Team to be effective and efficient and to perform in alignment of our purpose and vision

o Hold leadership accountable to their job responsibilities

o Conduct periodic Manager Meetings and Cross-Functional Team Meetings

o Track results and ensure Team Members, Coaches, and Specialists understand our performance metrics and how we can positively influence them.

• Operations Management

o Daily schedule management (call-outs, team member requests, etc.)

o Monitor team Member attendance/disciplinary issues

o Troubleshoot IT issues

o Partner with the Kitchen Leadership team to ensure we are consistently delivering an excellent experience (green screens, place is clean, timers are accurate, and team members and guests are happy)

o Consistently execute, adjust, and implement systems in the kitchen operation that ensure we are consistently executing our vision.

o Work with Kitchen Training Manager to identify training needs

o Conduct end of month inventory count with other restaurant leaders

o Serve as a point of contact during Health Department and other 3rd party vendors compliance visits

o Review food cost and quality reports and metrics to ensure we are performing in alignment to our goals and standards

• Labor Scheduling & Management

o Ensuring we are adequately staffed and developed in all areas of leadership to maximize future growth while achieving our financial, customer experience, and organizational goals

o Create Team Member schedules according to performance goals, while providing an excellent experience and remaining within our labor budget

o Make real-time adjustments (add or deduct hours) to schedule according to business needs

o Schedule Management for Kitchen Team Members

Manage Team Member requests, availability approvals, as well as shift swap approvals

Required Passions

• Working in a fast-paced kitchen environment
• Food Safety and food quality
• Achieving results through the development and trust in other leaders
• Connecting with people on a personal and professional level to maximize impact and growth
• Enjoyment of hard work that will consistently encountering problems that require solutions

Required Core Competencies

• Strong leadership, motivational, and people skills
• Ability to work with a team to achieve goals
• Ability to work in a fast-paced environment while making quick decisions
• Professional and confidential when dealing with sensitive and/or serious information
• Self-motivated
• High energy and stress tolerance level
• Ability to embrace conflict and respond appropriately
• Resourceful, able to analyze and problem-solve
• Tech savvy, able to utilize various apps to accomplish task management and organization

Required Eligibility Requirements

• Full-time commitment with the ability to work a flexible schedule to accommodate operational needs within a 40 hours per week schedule

Desired Competency/Experience

• Bilingual English/Spanish is preferred
• At least 2 years of management experience working in a kitchen/restaurant environment

Working at a Chick-fil-A restaurant is more than a job – it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Pay: Starting at $19.00 / hour

Pay:

• Bonus pay

Benefits:

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• 401(k)
• Employee discount
• Paid training

Job Type: fulltime

Schedule:

• Monday to Friday
• Weekend availability
• 8 hour shift

Education: Associate's degree

Work location: On-site