Billing & Intake Coordinator / Medical Biller

1 day ago

Bethesda, Maryland, United States Bethesda Counseling Services Full time

Billing & Intake Coordinator / Medical Biller (Full-Time)

Bethesda Counseling Services – Bethesda, MD

On-site Monday–Thursday; remote option Fridays

Pay: $30–$36/hour

About Us

Bethesda Counseling Services is a collaborative mental health practice providing therapy, psychiatric care, and coaching. We are seeking a full-time Billing & Intake Coordinator / Medical Biller to support both client intake and practice billing. This role is on-site at our reception desk Monday–Thursday and remote on Fridays.

ResponsibilitiesIntake & Scheduling

  • Respond to new client inquiries via phone and email
  • Verify insurance benefits and explain coverage
  • Match clients with appropriate clinicians
  • Schedule new clients and manage cancellations/reschedules
  • Track intake follow-ups and maintain waitlists

Front Desk

  • Serve as the welcoming presence for clients entering the office
  • Answer phones and monitor shared inboxes
  • Support clinicians with administrative needs

Billing & Insurance

  • Submit insurance claims accurately and promptly
  • Track and reconcile payments, EOBs, and client balances
  • Follow up on unpaid or denied claims
  • Communicate with insurance companies as needed
  • Assist clients with billing questions
  • Maintain HIPAA-compliant billing records in SimplePractice

Required Qualifications

  • Experience in medical or mental health billing
  • Strong computer and multitasking skills
  • Excellent attention to detail and accuracy
  • Clear, professional communication with clients, clinicians, and insurance reps
  • Ability to work in a fast-paced administrative environment
  • Must be able to commute to 6505 Democracy Blvd, Bethesda, MD

Highly Preferred

  • Experience with SimplePractice
  • Experience in a mental health or healthcare setting
  • Knowledge of CPT codes and insurance processes

Schedule

  • Full-time, Monday–Friday
  • On-site Monday–Thursday
  • Remote optional on Fridays

To Apply

Submit your resume and responses to the application questions through Indeed.

EEO Statement

Bethesda Counseling Services is an equal opportunity employer. We welcome applicants from diverse backgrounds, including individuals with past justice system involvement.

Job Type: Full-time

Pay: $ $36.00 per hour

Benefits:

  • Flexible schedule
  • Paid time off

Application Question(s):

  • Please describe the types of computer programs and systems you have used in past roles, and how confident you are navigating between multiple screens or tasks at once.
  • This role requires juggling phone calls, emails, intake tasks, and billing work simultaneously. Can you describe your experience multitasking in a fast-paced administrative or healthcare environment?
  • Which EHR or billing systems (e.g., SimplePractice, TherapyNotes, Office Ally, Availity) have you used, and in what capacity?
  • Please describe your experience submitting insurance claims, resolving denials, or communicating with insurance companies.
  • Have you previously handled client or patient intake, scheduling, or managing a high volume of inquiries? If so, please describe your responsibilities.
  • This role requires entering information quickly and accurately while managing interruptions. How would you describe your work style when it comes to speed and accuracy?
  • Can you share an example of a time you resolved a billing or scheduling issue efficiently?
  • When would you be available to start if offered the position?

Work Location: In person

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