Banquet Server

7 days ago

Kansas City, Missouri, United States Avion Hospitality Employee Services LLC Full time $36,000 - $42,000 per year

Job Summary

A Banquet Server is responsible for the set up and the service of all assigned banquet functions

Education & Experience

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Alcohol Awareness Certification (must comply with State regulations)
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high pressure situations.
  • Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Must maintain composure and objectivity under pressure.

Requirements

Job Duties & Functions

  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
  • Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Comply with certification requirements as applicable for position to include Alcohol Awareness, Food handlers, Safety, etc.
  • Maintain a friendly and warm demeanor at all times.
  • Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.
  • Know how to read the Banquet Event Order and be familiar with the menu of the assigned function.
  • Serve guests according to the hotel's standards in a friendly, courteous, and professional manner.
  • Respond to guest problems, complaints and accidents; Refer to management, if necessary.
  • Be informed of all current hotel policies.
  • Be familiar with fire exits, fire extinguisher locations and safety rules.
  • Maintain the banquet store room in a neat and organized manner, stocked with any and all appropriate supplies necessary for food service functions.
  • Clear banquet space after the completion of functions and ensure that all equipment and supplies are stored and restocked properly.
  • Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and all of their fellow employees.
  • Be familiar with the organization of the hotel and know the function of each department.
  • Handle items for "Lost and Found" according to the standards.
  • Perform other tasks/jobs as assigned by supervisor or manager.
  • Attend meetings as required by management.

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