Clinical Program Manager

Summary  

DWC seeks a full-time, licensed Clinical Program Manager (LCSW, LMFT) to support the strategic planning and enhancement of DWC's clinical programs. The Clinical Program Manager will provide oversight and direct supervision to a team of unlicensed clinicians and clinical interns to enhance therapeutic services. This position will manage DWC's Trauma Recovery Center, train and model crisis intervention skills, and provide clinical consultation and training to other DWC departments. An ideal candidate will lead, inspire, and motivate a team of professionals whose primary goal is to provide holistic, trauma-informed care to women and gender diverse individuals in the Skid Row community. This position will create a strengths-based culture in treatment planning and service delivery. The Clinical Program Manager is a member of the Clinical Department and will report directly to the Clinical Director.  

Essential Functions 

• Manage day-to-day functions of DWC's Trauma Recovery Center to ensure that budget and grant requirements are met 
• Provide strengths-based support, clinical guidance and supervision to Trauma Recovery Center clinicians as well as clinicians across the agency  
• Develop, train, and coach a multi-disciplinary team that provides trauma-informed services to clients who have experienced homelessness, trauma, and mental health and substance use issues  
• Assist staff with crisis intervention and model de-escalation techniques, following internal crisis protocols, and fulfill mandated reporting requirements  
• Maintain clinical licensure with the Board of Behavioral Sciences in the state of California  
• Provide clinical supervision to a team of unlicensed clinicians working towards licensure (individual and group supervision as assigned) and to one part-time psychiatrist  
• Provide weekly individual supervision to all direct reports  
• Ensure that staff receive comprehensive onboarding, training, and regular professional development 
• Develop and enhance the coordination of case management and mental health policies, procedures, and services to ensure that organizational goals are met  
• Develop and maintain relationships with Master's level educational programs and oversee clinical internship program for MSW students 
• Facilitate quarterly internal audits and oversee ongoing quality assurance for assigned Clinical Programs, including clinical charting with the support of the Clinical Director  
• Attend funder meetings as scheduled  
• Develop and maintain relationships with clients, staff, local service providers and funders, and participate in community meetings  
• Participate in and facilitate internal and external meetings and trainings, including weekly clinical group supervision and bi-weekly Trauma Recovery Center program meetings 
• Serve as an ambassador of DWC and its mission and values by participating in community meetings/collaboratives/events 
• Collect and report on program data and progress as requested.  
• Provide regular, written reports to the Clinical Director and additional reports as assigned  
• Comply with local, state, and federal confidentiality laws and regulations  
• Additional duties as assigned to support the mission of the organization   

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Competencies  

• Proficiency in Trauma-Informed Care  
• Program Management/Development  
• Relationship Management/Team-Building  
• Flexibility  
• Collaboration  
• Excellent Communication 
• Leadership 
• Organization/Time Management 
• Ethical conduct 

Supervisory Responsibility  

This position has supervisory responsibilities. 

Work Environment 

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.  

Position Type and Expected Hours of Work  

This is a full-time exempt position. Days and hours of work are Monday- Friday 8:00 AM- 4:30 PM, however based on the needs of the program some evening or weekend hours may be required. This role is required to be on-call during holidays as scheduled.  

Travel 

Regular travel throughout Los Angeles County is required in this position.  

Remote 

Expectation to work either in the field or the office at least three days per week. Must be able to work on-site as scheduled for in-person meetings and training.  

Required Education, Experience, and Qualifications  

• LCSW or LMFT in good standing with the Board of Behavioral Sciences in the state of California required  
• 2 years of post-licensure experience and completion of 15-hour Clinical Supervision training required 
• Supervisory experience required 
• Program, contract and budget management required 
• Experience working with homeless adults and knowledge of available community resources required  
• Crisis intervention/de-escalation experience, and familiarity and comfort working with issues related to homelessness, substance abuse, mental health diagnoses, and the impact of trauma required  
• Familiarity with evidence-based practices (Trauma-Informed Care, Seeking Safety, CBT, DBT, Harm Reduction, Motivational Interviewing) required 
• Experience utilizing data collection tools to track program progress 
• Excellent active listening and crisis intervention skills with ability to exercise and model good judgment 
• Strong interpersonal, written, and oral communication skills; proven ability to communicate with diverse audiences 
• Ability to manage multiple tasks and priorities, including proficiency in balancing direct service responsibilities with data management responsibilities 
• Oral and written fluency in English required; Spanish a plus  
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) required 
• Current valid California state driver's license, insurance, and vehicle with good driving record   
• Must be a CA resident and live at least 80 miles from the office and must be available for in-person meetings at the DWC offices.  
• Must provide documentation of negative TB test result within the last twelve months, on first day of hire. 

 

Additional Eligibility Qualifications 

Background clearance required 

Pay Range 

95,000/yearly 

Work Authorization/Security Clearance 

Being authorized to work in the U.S. is a precondition of employment. DWC does not sponsor employment visas, such as H-1B. 

Fair Chance Act Statement  

Downtown Women's Center will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Downtown Women's Center is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage. 

Downtown Women's Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences are essential to our organization's effectiveness, and allow us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are. 

Downtown Women's Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Other Duties  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  

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