COTS Support Engineer with Life Sciences domain

Job Title:
COTS Support Engineer with Life Sciences domain

Location:
Onsite to Fosters City

Job Type:
FTE/C2H

Job Description:

Minimum 6+ years of experience supporting commercial off-the-shelf (COTS) ,The ideal candidate will have a strong foundation in application support and a keen interest in expanding their expertise across new COTS platforms used in pharmaceutical, biotech, or clinical research environments. Good experience with Lorenz (Submission Publishing System), GFAP, and supporting systems/software.

Educational Qualification*

Any Bachelor's Degree

Experience Range

6+ years

Primary (Must have skills)* - To be Screened by TA Team

6+ years of experience in **COTS application support**, preferably in life sciences or healthcare.

4+ years of experience Submission Publishing System (Lorenz), GFAP and Peripheral Systems/Software

4+ yrs of experience of ITIL processes and incident/change/problem management.

4+ yrs of experience on basic SQL, scripting, or data interfaces is a plus.

3+ yrs of experience in GxP-compliant systems and validation documentation.

3+ yrs of experience with COTS various platforms like Lorenz or Data Governance Suite of product and related platform

Job Description of Role* (RNR) - To be Evaluated by Technical Panel (Define it to give more clarity)

Key technical skills :

• Provide **technical support and maintenance** for COTS applications used in life sciences operations (e.g., clinical trial management, lab systems, regulatory compliance tools).

• Strong experience with Lorenz (Submission Publishing System), GFAP, and supporting systems/software.

• Troubleshoot and resolve application issues, ensuring minimal disruption to business processes.

• Collaborate with vendors and intern+C6al stakeholders to manage upgrades, patches, and configuration changes.

• Document support procedures, known issues, and resolutions in a structured knowledge base.

• Participate in **validation and compliance activities** (e.g., GxP, 21 CFR Part 11) as required.

• Engage in **cross-training and upskilling** on new COTS platforms relevant to the life sciences domain.

• Support integration efforts between COTS systems and enterprise platforms (e.g., ERP, data warehouses).

• Experience with C6COTS various platforms like Lorenz or Data Governance Suite of product and related platform

Soft skills/other skills - To be Evaluated by Hiring Manager (To define how this will be evaluated)

Communication Skills:

Communicate effectively with internal and customer stakeholders

Communication approach: verbal, emails and instant messages

Interpersonal Skills:

Strong interpersonal skills to build and maintain productive relationships with team members

Provide constructive feedback during code reviews and be open to receiving feedback on your own code.

Problem-Solving and Analytical Thinking:

Capability to troubleshoot and resolve issues efficiently.

Analytical mindset.

Task/ Work Updates

Prior experience in working on Agile/Scrum projects with exposure to tools like Jira/Azure DevOps.

Provides regular updates, proactive and due diligent to carry out responsibilities.

Expected Outcome

We are looking for a proactive and technically skilled **COTS Support Engineer** with 6+ years of experience supporting commercial off-the-shelf (COTS) applications in the **Life Sciences domain**. The ideal candidate will have a strong foundation in application support and a keen interest in expanding their expertise across new COTS platforms used in pharmaceutical, biotech, or clinical research environments. Good experience with Lorenz (Submission Publishing System), GFAP, and supporting systems/software.

Secondary Skills to be planned Post Hiring - Training Plan

Gilead specfic application training to be planned if any