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Service Department Supervisor

16 hours ago


New Berlin, Wisconsin, United States Pieper Electric, Inc. Full time

Role, Function & Organization
The Manager, Operations is responsible for leading and coordinating daily field and departmental operations to ensure successful project execution, workforce productivity, and customer satisfaction. This role bridges field supervision with project management, overseeing manpower planning, resource allocation, performance tracking, and operational compliance. The Manager will mentor and support field leadership, foster team development, and drive continuous improvement in efficiency, safety, and service quality. Additionally, this position plays a key role in financial performance by managing billing, collections, and labor productivity. Strong collaboration with internal teams and customers is essential to ensure alignment with project goals and company standards.

At PPC Partners
we believe in the
Power to Serve
along with the
Pursuit of Excellence.
As such the following values guide our behaviors:
A Servant's Heart
--
Focus on the Needs of Others,
Wisdom
--
Insightful,
Integrity
--
Honesty and Trustworthy,
Courage
--
Decisive and Confident in Others,
Humility
--
Modest and Respectful,
Passion
--
Unfailing Dedication

Essential Duties And Responsibilities
Operational Planning & Execution:

Forecast what is to be done on a week-to-week basis, when, and by whom

Analyze and forecast factors that affect results to maximize efficiency

Coordinate day-to-day departmental activities and make final decisions on manpower assignments and project responsibility

Ensure compliance with mandatory monthly reporting

OPS Compliance: Utilize the OPS System

Monitor work authorizations (IFS, job status reports, etc.)

Share resources, manpower, and tools across branches to maximize organizational efficiency

Team Leadership & Development
Mentor, coach, and provide performance feedback to support individual growth and team development

Participate in employee recruitment, hiring, counseling, and terminations (ensure alignment with company policy)

Foster employee engagement

Provide performance appraisals, feedback and growth opportunities for team members

Promote continuous learning, professional development, and improvements

Customer Relations & Service
Maintain strong relationships with customers to ensure service quality, responsiveness, and satisfaction

Survey all customers; achieve minimum satisfaction ratings and follow up on feedback for continuous improvement

Take prompt action to resolve any customer complaints

Project & Financial Performance
Work closely with Project Management to align field operations with project goals, ensuring consistent communication and collaboration

Manage billing and collections

Track accounts receivable and managing working capital

Facilitate process improvements in field labor productivity; implement tools for efficiency

Ensure minimum productivity standards are consistently achieved across projects

Safety/Hazard Recognition & Elimination:

Pre-plan and identify the methods to eliminate hazards daily by work task.

Execute skill in observing habits and hazards of others and bringing it to their attention.

Uphold safety as the most important goal of our company.  Support goal of achieving zero accidents.

Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed.

Obtain safety training as expected by all company personnel.

Qualifications And Requirements
High School Diploma required

2- or 4-year construction-related degree OR completion of 4--5-year Journeyman apprenticeship required

3-5 years experience in the electrical, mechanical, or construction field required

Minimum of 1-2 years experience leading workplace safety efforts required

Demonstrated ability to work effectively in outdoor, hands-on construction environments

Experience, Skill And Abilities
Positive safety attitude and personal integrity -- both are non-negotiable

Strong interpersonal and leadership skills

Ability to think conceptually and apply practical, real-world solutions

Strong self-motivation, work ethic, and drive for career growth

Technically proficient in a relevant trade

Excellent customer service orientation; able to build trust with internal teams and external clients

Physical Requirements
Office and field environment requiring sitting and standing. Travel to various work sites is essential, exposing employee to outdoor elements, noise and the need to stand and walk.

Pieper Electric is an Equal Opportunity Employer.