SNAP CASE MANAGER

This position will assist multiple departments within SNAP (SNAP St. Johns, SNAP Duval, SNAP Justice and SNAP Fatherhood)

Position Overview

SNAP (STOP NOW AND PLAN) Specialist or reports to the SNAP Supervisor and Chief Clinical Officer and is a Full time hourly position. The SNAP Specialist is a position which focuses on early intervention programs for children, ages 6 – 11, who are engaging in aggressive, anti-social behavior and have encountered police. This is a highly visible position with the children and their families and helps with the day-to-day aspects of the SNAP Program. Providesadministrative support for the Specialist and Supervisor.

Knowledge, Skills, and Abilities

The most important knowledge, skills, and abilities (KSAs) are listed for SNAP Case Manager:

Knowledge:

• Knowledge of SNAP Program Policies, Procedures and Performance Standards
• Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; and social and psychological norms.
• Knowledge of group dynamics and how to manage
• Knowledge of data collection methods for evaluating program effectiveness.

Skills:

• Excellent communication skills, both verbal and written
• Critical thinking and problem solving skills
• Highly organized and the ability to multi-task
• Detail oriented and strong documentation skills.
• Computer skills a must.

Abilities:

• Effective verbal and written communication skills
• Clearly communicate expectations
• Ability to work with a diverse group of individuals in difficult situations.
• Ability to remain calm in stressful situations.
• Excellent interpersonal skills and ability to work as a team.
• Positive, upbeat personality, with the ability to promote SNAP to community partners.

Position Duties and Responsibilities

Occupation specific tasks and the most important generalized work activities are listed for SNAP Case Manager:

• Assists with coordinating the start-up of the SNAP Program, which includes the implementation of policies, procedures and performance standards for the Program.
• Responsible for intakes, case management, and therapeutic work with youth and families, including client related case management decision and therapeutic interventions, as needed. Also assists with group facilitation of youth and families in programs.
• Administers Assessments, Screenings and Measures required by the SNAP curriculum
• Monitor program curriculum for training delivery and effectiveness.
• Assists to ensure compliance with Florida Network contract requirements.
• Assists the Lead, to ensure accurate and timely completion of all documentation for programmatic, administrative, compliance and fiscal responsibility.
• Conduct client file reviews as needed and within designated time frame
• Responsible for the routine inspections of all SNAP areas, ensuring that equipment is properly setup, supplies are readily available, cleanliness of rooms, and others areas designated on the SNAP inspection checklist
• Participate in community activities in order to promote the SNAP Program and to build collaboration with community partners.
• Facilitate groups for the participants of the SNAP program, utilizing the evidenced based SNAP curriculum.
• Meet with individual and family participants outside the group environment for either 1;1 or family support, as needed.
• Participate in monthly team meetings, bi-weekly consultations, and staff meetings.
• Assist with client and family transport as needed
• Attending required training as determined by the SNAP Program contract.
• Responsible for completion of training objectives within the established timeframe.
• All other duties as assigned.

Education and Experience

A high school degree. A minimum of 2 years of experience in one or more of the following areas: social services, juvenile justice, grants and contracts administration, program management or administration, or program monitoring.

Mathematical Skills and Reasoning Ability

Basic and/or advanced computational skills may be necessary.

Physical Demands

This is a sedentary position, and the incumbent will be required to sit approximately 70 per cent of the time. Little to moderate lifting of less than 25 lbs. may be required.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.

The noise level in the work environment is usually moderate.

Floater: Monday - Friday, 8am to 5pm