emergency transport communication specialist

Compassion. Accountability. Collaboration. Foresight. Joy.

These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.

Aspirus Wausau Hospital in Wausau, WI is seeking an Emergency Transport Communication Specialist to join our team

Responsible to receive, coordinate, and provide timely notification of emergent and non-emergent medical transport requests (rotor, fixed wing, ground). The Communication Specialist is responsible for accurately documenting all transport vehicle activity and times within the CAD system. In addition, the Communication Specialist is also responsible for following the aircraft and ambulances by means of satellite tracking devices and initiating emergency action plans in the event of an incident/accident. May also prepare and provide price quotes for non-emergent air or ground medical transport and coordinate all aspects of those transports. The Communication Specialist may also be asked to assist with Physician Connect transfer center requests and ensure that patient transfers are facilitated within a timely manner.

It is imperative that the Communication Specialist maintain positive professional relationships with customers, health care facilities, EMS, and other air medical transport providers. Individuals must be organized, adapt to multi-tasking, and have excellent communication skills.

HOURS: Full Time or .9 FTE, 72 hours every pay period. Primarily 12-hour shifts, Day/night rotation.

Experience/Qualifications

• Previous experience in use of multiline telephones, radios, dispatching equipment, or information systems experience beneficial.
• Experience in dispatching aircraft, ambulances, police, and/or fire and previous patient-care ambulance experience desired. Experience as Emergency Medical Dispatcher, First Responder, or EMT beneficial
• IAMTCS – Certified Flight Communicator (CFC) certification with one year of hire Wisconsin Emergency Medical Technician-Basic - desired
• Possesses an excellent working knowledge of computer operations and typing skills.
• Must possess excellent customer service skills and have ability to function calmly in high pressure situations, think clearly and logically, and make problem solving decisions based on information.
• Ability to communicate verbally, effectively, and clearly in person and by phone.
• Possesses ability to function under pressure and establish priorities.

Employee Benefits

• Full benefits packages available for part- and full-time status.
• PTO accrual from day one
• Generous retirement plan with match available.
• Wellness program for employees and their families.

Aspirus Wausau Hospital, the flagship of the Aspirus system, serves northeastern Minnesota, northern and central Wisconsin, and Michigan's Upper Peninsula. Aspirus Wausau Hospital provides primary, secondary and tertiary care services as a regional referral center. Specialty referral service emphasis exists in cardiology and cardiothoracic surgery, orthopedics and cancer. The hospital has an average daily inpatient census of 160 with approximately 15,000 admissions per year. Outpatient visits exceed 50,000 and there are also more than 24,000 annual emergency department visits. Best known for its world-class cardiovascular program, Aspirus Wausau Hospital also provides leading edge cancer, trauma, women's health, and spine and neurological care. To learn more about Wausau click the following link: Wausau, Wisconsin

Our Mission: We heal people, promote health and strengthen communities.

Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.

As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.

Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit

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Credentials:

Essential:

• Certified Flight Communicator

Credential source:

Essential:

• Board of Cert. for Communication Specialists