Adult Education Navigator

Earn up to $3,000 in incentive pay during your first year of employment

Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS' diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures.

Benefits:

To support its team members, UMOS offers highly competitive compensation as well as a benefits package including:

• Paid time off that increases over your years of service.
• 15 paid holidays annually.
• A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment
• The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses.
• A variety of support services to promote well-being through the employee assistance program.
• Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees' eligible compensation.

Adult Education Navigator Job Responsibilities:

• Maintain an up-to-date knowledge and familiarity with job center/workforce programs and services.
• Provides one-on-one session with customers on job center/workforce programs to explain eligibility and registration process and timelines for services.
• Develop and maintain database and binder/booklet of internal and external community resources. Establish and maintain referral system.
• Assist in community or in-house outreach to inform customers of program options, rights, responsibilities, and pertinent information as it relates to program specific eligibility.
• Assess W-2 Adult for proper HSD or equivalency completion track.
• Review State of WI eligibility requirements for HSD/GED/HSED with W-2 Adults.
• Assist W-2 Adults in obtaining high school transcripts, if appropriate.
• Review W-2 Adults HS transcripts to determine if HSD can be completed through a DPI request.
• Educate W-2 Adult on HSD or equivalent completion options and discuss which option best fits that individual's needs.
• Develop a plan for completion of one of the options discussed and subsequent activities necessary to work toward an identified goal, career, or occupation.
• Ensure completion of TABE assessment by obtaining results of completed TABE within the prior six months, administering TABE assessment, or referring individual for TABE assessment completion.
• Support W-2 Adults for HSD/GED/HSED preparation by assisting W-2 Adults with navigating the process.
• Assist W-2 Adult with registering for GED/HSED informational sessions.
• Assist W-2 Adult with registering for GED/HSED orientation sessions.
• Assist W-2 Adult with cost of GED/HSED testing by coordinating payment vouchers.
• If applicable, assist W-2 Adult in requesting HSD through DPI.
• Conduct bi-weekly check-ins with W-2 Adults to gauge progress on GED/HSED. Assist as appropriate with
• Assess W-2 Adults needs and identify appropriate supports to aid W-2 Adults in education attainment. (e.g., provide supportive services such as supplies, offer quiet area for studying, provide transportation assistance)
• Review and counsel W-2 Adults on studying/learning best practices (e.g., having a dedicated space for studying/learning at home, doing homework together with children, minimize distractions).
• Responsible for entering all necessary participant information into the various systems, i.e.: WWP, ECF.
• Assist individuals with Disabilities in accessing job center/workforce program services including specialized equipment.
• Exercise excellent customer service skills when dealing with customers and use professional judgment in addressing barriers and/or concerns.
• Knowledge and understanding of the educational needs of the educationally and economically disadvantaged population that is culturally and linguistically diverse.
• Bilingual in English and any other language preferred.
• Must have a car and adequate auto liability insurance and be able to travel and work irregular hours.

Adult Education Navigator Job Qualifications:

• Minimum of a High School Diploma (or equivalent) supplemented by two years of post-secondary relevant education in human services or related field. Note: additional years of work experience in a relevant field can be substituted for one year of education.
• Minimum two years' experience in one or a combination of the following: human/social services -related customer service, counseling, workforce development, or in teaching/tutoring. Note: additional years of post-secondary education in a relevant field can be substituted for one year of experience.
• Must be familiar with all job center/workforce program functions including eligibility requirements, services and process.
• Demonstrated ability and/or knowledge in Individual Counseling Techniques and Case Management Principles.
• Effective oral and written communication skills to include problem solving and decision-making skills
• Knowledge and understanding of internal and external community resources.
• Knowledge of computer programs and strong organizational skills.
• Knowledge and working experience in Adult Basic Education field. Required to perform basic math including calculation of fractions, percentage's and/or ratios; read technical information, compose a variety of documents and/or facilitate group discussions, and solve practical problems. Specific knowledge required to satisfactorily perform the functions of the job includes concepts of grammar and punctuation, study skills, test taking strategies, ESL strategies, and other basic education knowledge.
• Knowledge and understanding of the educational needs of the educationally and economically disadvantaged population that is culturally and linguistically diverse.
• Bilingual in English and any other language preferred.
• Must have a car and adequate auto liability insurance and be able to travel and work irregular hours.

Additional Eligibility Requirements:

• Employment with UMOS is contingent upon successful completion of a criminal background check prior to employment.

UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Required

• Associates or better
• High School or better

Required

• Drivers License

Required

• Communication
• Interpersonal Skills
• Computer Software Skills
• Customer Service Skills

Preferred

• Case Management
• Critical Thinker
• Administrative Skills
• Data Entry

Required

• Dedicated: Devoted to a task or purpose with loyalty or integrity

Required

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.