Client Services Rep, Westwood Clinical Laboratory
2 days ago
Description
The Westwood Clinical Laboratory is seeking an experienced and customer-focused Client Services Representative to join our team. In this role, you will serve as a key point of contact for internal and external clients, ensuring timely, accurate, and professional support across a wide range of laboratory service needs. Duties include:
- Answer and triage incoming calls, providing prompt assistance and exceptional customer service.
- Respond to inquiries regarding service issues, test information, supplies, and requests for clinical or anatomic pathology reports.
- Manage follow-up on test cancellations and outstanding clinical pathology requests.
- Coordinate the return of consult slides/blocks, and oversee report printing and distribution.
- Maintain and fulfill laboratory supply inventory; process client supply requests.
- Accession molecular and cytogenetic tests.
- Collect billing information for consult cases.
- Prepare professional correspondence, spreadsheets, and documentation.
- Provide back-up support for slide sorting and distribution.
- Assist with photocopying, file maintenance, and incoming/outgoing mail handling.
Salary Range: $34.41/hour - $45.38/hour
Qualifications
- At least 2 - 3 years of Client Services or related experience in a clinical laboratory environment.
- Ability to participate in an on-call rotation.
- High school diploma or equivalent (e.g. GED or HiSET)
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