Coordinator I Recovery Services

1 week ago

Tulsa, Oklahoma, United States Mental Health Association of Oklahoma Full time

The Coordinator I Recovery Services is designed for applicants to develop skills and knowledge in community resources and customer housing needs as well as developing skills in processes related to customer service in a professional office setting. The primary purpose of this job is to refer callers to resources in the community that may be able to help in solving the caller's housing and/or service needs. Another component of this job is to develop (expand) a contemporary list of community resources so that the information can be disseminated to the customers (callers).

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Assist with the organization and development of community resource information.
  • Fielding incoming calls from the community (customers) and answering questions about MHAOK Housing Programs as well as other available housing assistance programs in the community.
  • Customer service and engagement via phone and in person.
  • Basic assessment of customer's housing and/or service needs.
  • Filing and general record keeping and other clerical duties.

KNOWLEDGE, SKILLS & ABILITIES:

  • Basic understanding of MHAOK's housing programs would be a plus but applicants should be prepared to learn about housing models, the Association's housing philosophy and how to assess a caller's housing needs.
  • Basic skills in customer service and engagement both on the phone and in person.
  • Must have a "friendly" disposition, positive attitude, and a capacity to multi-task.
  • Basic understanding of Microsoft Office Suite and other computer functions such as e-mail and Google search.
  • Must have good written and oral communication skills.

WORK CONDITIONS & PHYSICAL DEMANDS:

  • Work is performed in climate-controlled office setting, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is unlikely.
  • Noise level is moderate and includes sounds of normal office equipment (printers, fax machine, phones, etc.)
  • No environmental hazards are encountered in normal performance of job duties.
  • Work requires a flexible work schedule due to internal and external meetings. Occasional travel may be required; must have reliable transportation.


Tuesday - Saturday
9:00am - 6:00pm

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