Women's Health Outbound Patient Advocate

Overview

Myriad Women's Health is hiring a remote Patient Advocate for our Outbound team. The Customer Success team within the Myriad Women's Health Commercial Operations organization is integral to Myriad Women's success as every individual client communication and interaction matters.

The Patient Advocate will be on the front lines and will act as the face of the organization for our customers including clinics, physicians, medical staff, and patients. The Patient Advocate will handle a variety of complex inbound and outbound inquiries to assist and empathize with our customers.

Myriad Women's Health Customer Success team provides a differentiated customer experience because we hire amazing people to join this team. Our Patient Advocates are highly skilled, motivated people who are driven by human interactions and solving problems. We also invest in helping our team members forge meaningful and exciting career paths - whether it means they learn and grow within Client Services or prepare to pursue opportunities with other teams within Myriad Women's Health.

Available Shifts 

• Monday-Friday with start time between 4:00-5:00am Pacific Time
• Monday-Friday with start time between 7:00-8:00am Pacific Time

Pay: Starting at $20/hr

Responsible for coordinating testing services for patients by:

1. Communicate with up to 50 patients and healthcare providers each day through phone calls, emails, and live chat
2. Handle a variety of inquiry categories including questions about our products and services, the intricate world of insurance billing, and work with our laboratory to ensure the timely delivery of test results
3. Respond promptly to all customer inquiries while following standard operating procedures and professionally handling access to HIPAA information
4. Be the hub across all departments: work with the engineering, billing operations, and lab teams on prompt handling of orders and billing processes
5. Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers
6. Participate in projects that extend beyond your day to day to stretch you to think outside the box or explore new aspects of Myriad or our customers' experience

1. High School diploma or equivalent required with at least 1 year of relevant experience, or associate or bachelor's degree.
2. Fluent in Spanish is preferred/encouraged.
3. Excellent interpersonal and communication skills.
4. Preference given to higher net typing speed applicants.
5. Excellent listening, transcribing, and self-review skills.
6. PC experience, including familiarity with Excel, Word, Internet, and e-mail.
7. Able to manage several tasks simultaneously, often under pressure.
8. Excellent organizational and task management skills and professional judgment.
9. Enjoys problem solving and identifying patterns.
10. Hardworking individual who loves working on a team and supporting others.

Lifting Requirements –sedentary work or exerting up to 10 pounds of force occasionally. Physical Requirements –stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching. Use of equipment and tools necessary to perform essential job functions.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.