HP Indigo Customer Success Engineer

2 weeks ago

Louisville, Kentucky, United States eTeam Full time $80,000 - $120,000 per year

Job: HP Indigo Customer Success Engineer
Duration: 12 Months
Job Description:
As an Indigo Customer Success Engineer, your primary responsibility is to deliver expert technical services, including diagnosing and repairing Indigo presses to ensure optimal performance and uptime. You are the frontline technical expert, solving complex issues and maintaining the reliability of our equipment at customer sites.

Beyond core service, you play a key role in driving customer success by providing value-added services such as:

Onboarding and startup visits to help customers ramp up quickly and confidently.

On-press training and coaching to build operator skills and maximize press capabilities.

You will also leverage state-of-the-art Artificial Intelligence and remote diagnostic tools to proactively identify issues, accelerate troubleshooting, and enhance service efficiency, ensuring customers receive fast and effective support. This hybrid role combines deep technical expertise with a customer-first mindset, helping our partners achieve long-term satisfaction and business success with Indigo solutions.

Key Responsibilities:


Field Engineer Duties:

Install and commission HP Indigo digital presses at customer locations.

Diagnose and resolve hardware, software, and process-related issues.

Perform routine maintenance, upgrades, and press calibrations.

Provide on-site and remote technical support.

Maintain service records, technical documentation, and reports.


Customer Success Support Duties:

Deliver structured Ramp-Up training programs to new customers.

Educate press operators and production staff on:

Press operation and workflow

Maintenance best practices

Color management and media handling

Troubleshooting and quality control

Assess operator proficiency and adapt training accordingly.

Serve as a technical mentor during the first 30-90 days of production ramp-up.

Collaborate with internal teams (Sales, Applications, Customer Success) to ensure a smooth handover.

Qualifications:
Technical diploma or degree in Electronics, Mechanical Engineering, or a related field.

3+ years of experience in field service, ideally with digital printing equipment (HP Indigo preferred).

Strong understanding of digital press technology, color theory, and RIP/workflow systems.

Strong troubleshooting skills - print quality, mechanical & electrical

Understanding of Electrical AC & DC circuits and use of a multimeter to diagnose electrical issues

Proven experience in customer training or mentoring roles.

Excellent communication, presentation, and interpersonal skills.

Ability to travel frequently (domestic and occasionally international).

Self-motivated with strong time management and problem-solving skills.

Preferred Qualifications:
HP Indigo Certification(s) or prior experience with HP Indigo presses.

Familiarity with DFE/RIP software (e.g., HP Smart Stream, Esko, EFI).

Knowledge of Lean or Six Sigma methodologies.

Multilingual skills are a plus.

What We Offer:
Training and certification on HP Indigo platforms

Career development opportunities within a global organization

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