Principal Inside Plant Engineer

Job Purpose:

The Principal Inside Plant Engineer - Day 2 Operations is a senior technical leader responsible for ensuring the reliable and efficient operation of critical infrastructure at ILA sites, focusing on Day 2 operations and beyond.

Key Responsibilities:

• Develop and implement processes and procedures for Day 2 operations, including troubleshooting, maintenance, and repair of ILA site infrastructure
• Collaborate with cross-functional teams, including operations, security, and engineering to ensure smooth ILA site operations
• Provide technical leadership and guidance for ILA site operations, including capacity planning, performance monitoring, and optimization
• Develop and maintain technical documentation, including operational runbooks, troubleshooting guides, and knowledge bases
• Stay current with emerging technologies and industry trends, applying this knowledge to improve ILA site operations and efficienc

Critical Infrastructure Responsibilities:

• Power: Ensure reliable and efficient operation of UPS systems, backup power generation systems, PDUs, ATS, and power monitoring and management systems
• HVAC: Ensure proper functioning of heating, ventilation, and air conditioning systems, cooling systems, humidity control systems, and air quality monitoring and management systems
• Site Communication: Ensure reliable and secure communication systems, including fiber optic connectivity, Ethernet networks, wireless communication systems, and network routers and switches
• Site Security: Ensure secure access control systems, surveillance cameras, motion detection systems, intrusion detection systems, and security monitoring and management systems
• Site Access: Ensure secure and controlled access to ILA sites, including gates, doors, mantraps, fencing, and vehicle access control systems

Key Skills:

• 8+ years of experience in ISP engineering, with focus on Day 2 operations and ILA sites
• Strong knowledge of optical networking, amplification, and transmission systems
• Excellent leadership and communication skills, with ability to collaborate with diverse teams
• Experience with IT service management frameworks, such as ITIL
• Strong analytical and problem-solving skills, with ability to troubleshoot complex technical issues

At Indigo, you'll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ+ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $ billion in 2020 to US $ billion by 2027. With over two decades of experience and a presence in 90+ countries, we specialize in cutting-edge technologies like Fixed Line, 5G, Edge DC, and Subsea. Recognized as one of the UK's top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 30 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the 'Investors in People' Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us.

At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we've partnered with some of the world's leading network carriers and hyperscalers, with a diverse talent pool we celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company's support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.