Customer Service Specialist

Date Posted:

Country:

United States of America

Location:

HTX17: Advanced Structures - Fort Wor 4630 N. Beach Street , Haltom City, TX, 76137 USA

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance:

None/Not Required

Joining Collins Aerospace isn't just about finding a job; it's about embarking on a journey to redefine the future of aerospace technology.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market. 

We're seeking a Customer Service Specialist to be the key liaison for our clients in the Wheels & Brakes MRO sector. You'll manage customer inquiries, coordinate parts and product distribution, and collaborate with sales, production, and engineering teams—ensuring compliance with FAA regulations and delivering top-notch service in a highly technical environment.

Location: Hybrid (within driving distance of Fort Worth, TX; Louisville, KY; Troy, OH; Los Angeles, CA). Relocation assistance is available.

What You Will Do:

• Serve as the primary customer interface for product status, delivery, and support.
• Provide customer support in a call center or remote environment, responding to inquiries via phone or email.
• Support the sales team in resolving customer concerns and identifying inside sales opportunities.
• Maintain and document customer service interactions to identify patterns and improve quality.
• Manage customer assets and coordinate transportation, freight routes, and schedules to ensure timely product distribution.
• Analyze data to optimize product distribution and service processes.
• Work independently to address moderately complex customer inquiries, following scripts when appropriate and deviating when necessary.
• Collaborate with production, sales, shipping, warehouse, and other teams to expedite shipments and resolve issues.
• Provide after-sales support for client contracts and ensure customer satisfaction.
• Collect feedback from product development and service teams to provide accurate and actionable information to customers.
• Assist in maintaining databases of customer interactions for reporting and process improvement.
• Influence colleagues and stakeholders regarding organizational policies, practices, and procedures.
• Manage projects or processes as needed.

Qualifications You Must Have:

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
• Experience in a customer-facing role.

Qualifications We Prefer:

• Engineering or operations experience in a Wheels & Brakes MRO environment.
• Knowledge of FAA or other regulatory agency requirements for aircraft maintenance and certification.
• Experience with continuous improvement (CI) events and use of CI tools or lean methodology.
• Familiarity with ERP systems, preferably SAP.
• Experience interfacing with customers and internal teams.

What We Offer

Benefits

Some of our competitive benefits package includes:   

• Medical, dental, and vision insurance  
• Three weeks of vacation for newly hired employees  
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option  
• Tuition reimbursement program 
• Student Loan Repayment Program  
• Life insurance and disability coverage  
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection 
• Birth, adoption, parental leave benefits 
• Ovia Health, fertility, and family planning  
• Adoption Assistance
• Autism Benefit  
• Employee Assistance Plan, including up to 10 free counseling sessions  
• Healthy You Incentives, wellness rewards program 
• Doctor on Demand, virtual doctor visits  
• Bright Horizons, child and elder care services 
• Teladoc Medical Experts, second opinion program  
•  And more  

Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service.

Our global team is committed to continuous improvement – we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us  

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.  Ratio of time working onsite will be determined in partnership with your leader. 

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.  

Apply now and be part of the team that's redefining aerospace, every day.  

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

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