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Parts and Service Technical Advisor- Pensacola, FL

2 weeks ago

Macon, Georgia, United States Stellantis Full time

The
Mopar Parts and Service Technical Advisor
acts as a direct liaison between Stellantis and a concentration of Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our Dealer Service Personnel, Fleet and Commercial Customers. The Technical Advisor will motivate and lead Dealer Service personnel to a higher level of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty.

Key Job Responsibilities Include But Are Not Limited To

  • Provide phone and in-dealership technical assistance
  • Troubleshoot and solve final repair attempt situations
  • Represent Stellantis as subject matter expert (litigation/buybacks)CAIR updates needed for each involvement
  • Manage dealership technical training requirements
  • Provide support for C.A.G. / Engineering / proving grounds requests
  • Recall and Rapid Response (RRT) follow up and reduction
  • Act as quality feedback liaison

Provide Dealership Consultation On The Following

  • Repair Service Agreements and facilities inspections
  • Tools/equipment/facility
  • Customer experience and improved Fixed First Visit
  • Repair shop process improvements and proactive business planning with a focus on the customer

Basic Qualifications

  • Associates Degree in Automotive Technology OR a high school diploma / GED AND automotive trade school certification
  • Excellent verbal communication skills
  • 3 + years of experience advising dealerships or in automotive technical service (automotive car repair, certified automotive technician)
  • Excel in building positive working relationships, customer satisfaction and issue resolution
  • Self-motivated with demonstrated ability to achieve goals under minimal supervision
  • Willing to relocate
  • Required to travel domestically (61-80%), 50% overnight travel

Preferred Qualifications

  • Bachelor's degree in Business, Automotive Technology, or related field
  • Dealership experience
  • ASE certification
  • Body shop experience
  • Legal experience (depositions, expert testimony, work with attorneys etc.)

Salaried Employee Benefits (US, Non-Represented)

  • Health & Wellbeing: Comprehensive coverage encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability.
  • Compensation, Savings, and Retirement: Annual incentives, 401(k) with match, and student loan refinancing.
  • Time Away from Work: Paid time includes company holidays, vacation, and Float/Wellbeing Days.
  • Family Benefits: 12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life/Disability and other Insurances.
  • Professional Growth: Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups.
  • Company Car & More: Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends.

Salary
: $80,000 to $122,800, pay will depend on several factors including experience and location of position.

Our Benefits — Designed With You In Mind
Comprehensive Health & Well-being Coverage
From your very first day, you'll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected. Also, our Employee Assistance Program (EAP) offers confidential support for personal and professional challenges, always ready when you need it.

Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Generous Paid Time Off
We believe in work-life balance. That's why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans
We Help You Plan For The Future With

  • An employer match on contributions to your 401k, Roth, and Catch-Up plans
  • An employer contribution, even if you don't contribute

Income Protection & Insurance Options
Benefit from both employer-provided and voluntary plan offerings, including life insurance, group accident, critical illness, etc. - supporting the needs of you and your family and ensuring peace of mind.

Company Vehicle Lease Program
Eligible employees and their immediate families can participate in the company vehicle lease program, providing access to Stellantis vehicles with insurance, maintenance, and unlimited miles included. Plus, take advantage of exclusive discounts on Stellantis products.

Support for Your Growth and Giving Back
We believe in investing in your future and your passions:

  • Tuition reimbursement
  • Student loan refinancing programs
  • 18 paid volunteer hours each year to make a difference in your community

And so much more
When you join us, you're not just building a career — you're joining a company that supports you, inside and outside of work.

At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.

EOE / Disability / Veteran