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Operations Coordinator

4 hours ago

Nashville, Tennessee, United States Innovatis Group Full time

Innovatis Group is seeking an
Operations Coordinator
to support day-to-day operational needs with a strong focus on
managing and executing digital member programs,
including virtual programs, webinars, and podcasts, as well as providing general membership support. This is an ideal opportunity for a
highly organized Coordinator or Senior Coordinator
who thrives in a "wear-many-hats" environment and can confidently manage logistics end-to-end while delivering a great experience for members and stakeholders.

The ideal candidate is a natural relationship builder who thrives in collaborative environments and is comfortable navigating ambiguity to turn ideas into action. If you're passionate about creating impactful community experiences and cultivating strong relationships, we'd love to hear from you

Key Responsibilities:

  • Webinars and Virtual Programs
  • Run webinars end-to-end: scheduling, speaker coordination, tech setup, rehearsal/run-of-show, live session support, and follow-up
  • Manage webinar production details (platform setup, registrations, confirmations, reminders, recordings, and post-event communications)
  • Manage on demand coordination and post-production needs
  • Troubleshoot issues live and ensure a smooth attendee/speaker experience
  • Maintain and improve webinar workflows, templates, and repeatable processes
  • Podcast Support
  • Coordinate podcast production logistics: scheduling, guest communication, prep materials, timelines, and approvals
  • Support episode execution and publishing workflow (tracking status, deadlines, assets, and handoffs)
  • Maintain a content calendar and ensure stakeholders are aligned
  • Membership & General Operations Support
  • Provide responsive support for general member inquiries and requests; route/escalate as needed
  • Support member communications (announcements, reminders, follow-ups)
  • Support community reporting and CRM database needs
  • Collaborate with marketing and internal teams on various projects
  • Assist with internal team coordination: scheduling, agendas, notes, task tracking, and process improvement
  • Education / Program Support
  • Support execution of education-related programming (e.g., coordinating sessions, managing calendars, supporting instructors/speakers, tracking attendance)
  • Help maintain learning/program materials (basic organization of resources, session links, communications, and post-session follow-up)
  • Assist with program logistics and participant experience improvements (feedback collection, simple summaries, and workflow updates)

Basic Qualifications:

  • Bachelor's degree required
  • 4-6 years of experience in an operations, coordination, program support, or member/customer support role
  • Proven ability to run webinars or manage live virtual events (end-to-end ownership strongly preferred)
  • Experience using Zoom Webinars preferred
  • Highly organized with strong follow-through; able to juggle multiple priorities and deadlines
  • Confident communicator with a polished service mindset (especially with speakers/guests and members)
  • Comfortable troubleshooting and working in a fast-moving environment where needs shift
  • Tech-comfortable and quick to learn new tools/platforms (webinar platforms, scheduling tools, basic reporting/tracking)

Who You Are:

  • You stay calm under pressure and can troubleshoot in real time—especially during live webinars/events.
  • You're proactive and take ownership, moving work forward without needing constant direction.
  • You build trust quickly and communicate confidently with members, speakers/guests, and internal stakeholders.
  • You're highly detail-oriented and love creating checklists, templates, and repeatable workflows that improve how things run.
  • You can manage multiple timelines at once, prioritize effectively, and keep stakeholders aligned from start to finish.
  • You're member/community-minded and focused on delivering a polished, thoughtful experience in every interaction.

Additional Requirements:

  • Employment is contingent upon successful completion of a background check.
  • Must be legally authorized to work in the U.S. and not require employment visa sponsorship.
  • Comfortable working in a hybrid environment and able to commute to the office at least three days per week.
  • Excellent written and verbal communication skills — able to convey information clearly and professionally.
  • Physical requirements: must be able to lift and carry up to 50 lbs and stand for extended periods as needed for event support.

Salary
:

The base salary range for this position starts at $60,000 annually. Final compensation will be determined based on experience and qualifications.

Location
:

Nashville, TN

Hybrid Work Environment—Not a fully remote role

Benefits
:

  • Medical, dental & vision (plus medical plan perks like virtual care, nurse advocate, EAP, Headspace, gym + wellness/beauty discounts, and alternative medicine discounts)
  • UNUM voluntary benefits incl. short/long-term disability, AD&D, and additional coverage options
  • Employer HSA contribution
  • 401(k) with 5% match (Roth or Traditional) after 6 months
  • PTO: generous upon start + unlimited PTO after 1 year; 10 paid company holidays
  • Paid parental leave after 1 year: 12 weeks maternity / 4 weeks paternity
  • Pre-tax commuter benefits (for public transit)
  • Professional development stipend & support
  • Company culture perks: frequent Lunch & Learns + quarterly social events (Chicago, Nashville & Remote) + holiday parties
  • A Tennessean "Top Workplaces" fun and collaborative work environment

About Innovatis Group
:

At Innovatis Group, we're not just one of the fastest-growing association management companies; we're committed to redefining partnership and impact. We blend strategic innovation with execution, helping clients drive meaningful results while supporting their broader goals. If you thrive in a fast-paced, dynamic environment and enjoy collaborating with industry-leading brands, Innovatis Group offers the tools, team, and environment to help you make a lasting impact.

Our Values:

At Innovatis Group, our values guide how we work, collaborate, and show up for one another every day. We believe in doing meaningful work with intention, integrity, and adaptability.

  • Be deliberate & purposeful
  • Be creative
  • Be accountable
  • Be honest & transparent
  • Collaborate relentlessly
  • Be agile

Benefits, perks, compensation, and work arrangements are subject to change and may vary based on role, location, or business needs.

Equal Opportunity Employer:

Innovatis Group is an equal opportunity employer and aspires to be a leader in fostering a diverse, equitable, and inclusive workplace where every individual is empowered to bring their whole self to work. We commit to embracing and promoting diversity in all its forms, ensuring equitable opportunities, and cultivating an inclusive culture that respects and values differences. Together, we will drive better outcomes for our employees, our clients, and our community. community.