Field Service Technician II

JOB TITLE: Field Service Technician II

DEPARTMENT: Sales (Upstream or Downstream)

REPORTS TO: District Manager or Sales Manager

SUMMARY: This position will support field sales in the day-to-day operation of Dorf Ketal key programs and chemical application at designated customer locations. As a Field Service Technician, you are responsible for your safety and the safety of those around you. The primary responsibilities of the job are sampling, testing, inventory management, chemical handling and transfers, coordinating & supervising deliveries, data management and record keeping, troubleshooting, repairing and maintenance of all injection equipment and company owned storage equipment. You will also be expected to establish good working relationships with customer operations and engineering personnel. Good written and verbal communication skill are important. This position creates value for Dorf Ketal by ensuring our programs achieve the results promised and expected ROI. This role works under the moderate supervision of senior personnel. Reports to either the District Manager or Sales Manager.

DUTIES AND RESPONSIBILITIES:

• Conduct routine and non-routine sampling of the process in a safe and efficient manner.  Performs routine testing of the process to verify that key performance parameters for the chemical programs are being met. Report results and observations to the Site Lead or Account Manager and communicate basic trouble shooting steps taken or process changes made.
• Manage the onsite inventory for all chemical applications ensuring that there are adequate supplies of chemistry on hand for the daily/weekly and monthly demands of the application. Assist in order management, handling, and transfer of chemical on site. Maintain accurate inventory and usage records for each application and maintain a working inventory report for the site.
• Coordinate and supervise all deliveries on site and in addition to conducting the unloading of chemical into bulk storage and or Tote containers into the designated storage areas.
• Maintain repair and replace all chemical injection pumps and facilities to ensure the right amount of chemical can be delivered into the process when needed. As needed, be able to erect and assemble pipe up new chemical injection facilities.
• Maintain adequate spare/backup pumps and equipment to ensure smooth operation. Ensures that all work performed meets required codes (OSHA, City and Federal) and is in accordance with plant policies and procedures.
• Utilizes appropriate Personal Protective Equipment (PPE) including, but not limited to, safety glasses, face shields, hearing protection, safety shoes, gloves and aprons.
• Responsible for proper care/cleaning of tools, parts, materials and work area.
• Responsible for providing coverage in the absence of other Field Service Technicians.
• Support and assist in implementing and maintaining certified management systems ascribed to DK such as ISO 9001. Identify training needs of personnel. Promote awareness of risks and opportunities associated with their work. Maintain an understanding of the Quality policy and how they personally contribute to meeting DK objectives and goals.
• Support and assist in implementing and maintaining the RCMS program. Identify training needs of personnel. Promote awareness of the RCMS guiding principles and Dorf Ketal's HSSE policy, objectives and goals in addition to how they can contribute to them.
• Other projects as required.

KNOWLEDGE/SKILLS/ABILITIES:

• Strong mechanical repair/troubleshooting skills.
• Must be able to satisfactorily demonstrate willingness and comfort working safely in a laboratory environment. Must have a basic knowledge of simple chemical reactions and be able to distinguish between acids and bases knowing the safety measure to deploy.
• Functional knowledge of mechanical components (valves, pipe fittings, bearings, motors, gearboxes, etc.).
• Ability to read and/or interpret simple laboratory tests and procedures.
• Excellent interpersonal skills and ability to communicate with all levels of the organization both written and verbal; includes building relationships with team lead and department Manager.
• Be able to perform basic reading and arithmetic problems involving addition, subtraction, multiplication, and division. Be willing and able to learn simple math, including simple volume calculations.
• Computer proficiency in Microsoft Word, Excel, job related internet research and ability to learn software for daily usage.
• Strong organizational, prioritization, and problem-solving skills with focus on attention to detail.
• Be able to work both independently and in a team, environment completing objectives efficiently with a sense of responsibility.
• Be able to safely complete the physical tasks associated with the essential job functions. These tasks include extensive climbing, walking, lifting, bending, standing, carrying and squatting.
• Be able and willing to work in non-ideal environments such as: confined spaces, working at heights, dusty/dirty and around chemicals.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• Education/Experience:

o High School Diploma or GED.

o 1-3 years' relevant work experience.

o Technical/vocational training or Associate's degree in a technical discipline could be substituted for work experience.

o Understanding of basic Refining, Petrochemical plant and oilfield operations.

o Must have a valid driver's license and clean driving record

WORK CONDITIONS:

This position requires working in an outdoor environment, often in remote locations and/or with exposure to extreme weather conditions, moderate to loud noise levels. Employees will need to be able to stoop, crouch, kneel, crawl, bend, feel with hands and fingers, push, pull, reach, walk, stand, climb (stairs/ladders/equipment,) lift (up to 50 lbs.), and communicate effectively with colleagues and clients via phone, email, and in-person interactions.

PAY GRADE: NE003

COMPETENCIES:

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.