Portfolio General Manager

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.What this job involvesThis position is a key leader on the Account core team responsible for ensuring quality delivery of Facility Management Operations while supporting Project Management and Occupancy Planning functions. The role focuses on ensuring all contract deliverables are met or exceeded, including operational uptime, cost savings initiatives, energy consumption reduction, and service improvements while maintaining high client satisfaction and driving superior performance through excellent people management and cross-functional integration.Your day-to-day tasks will include:Ensure all contract deliverables are met or exceeded, including operational uptime, cost savings initiatives, and energy consumption reductionMaintain high client, customer, and user satisfaction through quarterly KPIs and satisfaction surveysEnsure effective integration of PDS, OP, and IFM Operations across all sites to deliver seamless service to clientsDeliver on regional/site/SBG operational budgets, including achieving contractual savings targets and monthly/quarterly budget adherenceEngage with individual sites to drive savings initiatives and maintain updated savings tracker with proper documentationDrive energy savings and accurate energy data through PEERs, leveraging site teamsAchieve contractual requirements and account annual goals including work order management metrics and all contractual KPI goalsPhysical Demands and Work Environment:Travel required approximately 20-30% depending on client or account requirementsOffice-based work environment with extensive computer use and data analysisRegular site visits requiring walking through various facility environments including manufacturing spacesAbility to access different areas of facilities including mechanical rooms and outdoor areasFrequent meetings with clients, site teams, and cross-functional partnersOccasional work in various environmental conditions during facility inspectionsRequired Qualifications:Bachelor's degree required10+ years Facility Management experience requiredDemonstrated experience in people management and team leadershipStrong understanding of contract requirements and KPI managementProven track record of delivering operational budgets and savings targetsExperience with work order management systems and contractual performance metricsAbility to travel 20-30% as required by client and account needsPreferred Qualifications:Engineering or related degree preferredManufacturing space experience preferredExperience with energy management programs and sustainability initiativesKnowledge of Project Management and Occupancy Planning functionsExperience working in integrated facility management environmentsFamiliarity with PEERs energy management systemsBackground in cross-functional team collaboration and global initiative implementationLocation:On-site –Charlotte, NCIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the tablePersonalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Accepting applications on an ongoing basis until candidate identified.