Coordinator of Student Transition and Engagement

Position Information

Position/Classification Title

Academic Services Professional, Specialist

Working Title

Coordinator of Student Transition and Engagement

Position Number

817160

FLSA

Exempt

Appointment Type

Permanent - Full Time

Tenure Track

No

FTE

1 = 40 hours/week, 12 months

If time limited, duration date

09/30/2026

Department Hiring Range

EEO-1 Category

Professionals

SOC Code

Training and Development Specialists

Position Overview

Be an Eagle - Where Purpose Takes Flight

Are you ready to make an impact? At North Carolina Central University (NCCU), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as 'The City of Medicine,' NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.

An opportunity awaits you at NCCU, where your purpose can take flight.

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Primary Function of Organizational Unit

The University College is designed to provide consistent, high-quality and appropriate academic advising, monitoring, mentoring, nurturing and coaching to ensure students' academic and personal success.

Primary Purpose of Position

The Coordinator of Student Transition and Engagement support the holistic success of new and continuing students by developing, implementing, and assessing programs that foster belonging, engagement, and retention. This role coordinates orientation, transition initiatives, and engagement opportunities that empower students to connect with campus resources, peers, and the broader community.

Required Knowledge, Skills, and Abilities

A strong record of creative problem solving, including strategic thinking and planning, is required. Exceptional interpersonal and written communication skills. Ability to perform in a high degree of judgment, diplomacy, and discretion and to make difficult and timely decisions with integrity. Proficiency with the EAB Navigate platform is desired.

Ability to work collaboratively with students, colleagues, and families to support undergraduate students through difficult and complicated situations. Experience managing student crises effectively and collaboratively. Demonstrated success supporting students from historically underrepresented and/or minoritized backgrounds is required. Ability to use technology in the delivery of services and case management; agility and familiarity with latest software, database systems, computer literacy. Strong teamwork and conflict resolution skills.

Minimum Education/Experience

Required Qualifications

Bachelor's degree in Higher Education, Student Affairs, Counseling, or a related field.

At least 1–3 years of experience in student engagement, orientation, or related student services.

Strong organizational, project management, and communication skills.

Demonstrated ability to work collaboratively across diverse campus departments.

Commitment to fostering an inclusive, welcoming environment for students from all backgrounds.

Preferred Qualifications

Master's degree in Higher Education, College Student Personnel, Counseling, or related discipline.

Experience in program assessment, data analysis, and student retention initiatives.

Familiarity with student engagement platforms and learning management systems.

Bilingual or multilingual abilities.

Licenses or Certification required by Statute or Regulation

N/A

Equal Opportunity Employer

Consistent with the policy of the State of North Carolina, North Carolina Central University (NCCU) reaffirms that it has been, and will continue to be, the policy of this University to be an equal opportunity employer. North Carolina Central University is committed to providing educational opportunities and prohibits discrimination against students, applicants, employees, or visitors based on race, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status. Any individual alleging discrimination based on sexual orientation cannot grieve beyond the University's internal grievance process. In keeping with this policy, and to further the principle of equal opportunity, all other personnel matters such as recruitment, selection, hiring, promotion, compensation, performance appraisal, disciplinary actions, benefits, transfers, separations, reduction in force, grievance procedures, company-sponsored training, education, tuition assistance, and social and recreational programs will also continue to be administered in accordance with this policy.

Primary Responsibilities and Duties

Function

Coordination - Operations

Describe the specific tasks and responsibilities related to the function.

Develop, plan, coordinate, implement, and evaluate a variety of seminars, workshops, and programs that support student progression and persistence.

Monitor, analyze, and report on student persistence and progression trends to inform programming and intervention strategies.

Develop resources to support the academic, social, and cultural transition of students.

Collaborate with campus partners (academic advising, housing, faculty, student affairs, etc.) to ensure a seamless onboarding experience.

Work closely with Associate Dean (s) and Director of Tutoring and Supplemental Instruction to ensure all student success data is accurate through the EAB Navigate platform.

Plan and implement programs that foster student connection, belonging, and leadership development.

Support student organizations, peer mentorship initiatives, and first-year engagement activities.

Provide opportunities for students to connect with campus services and leadership pathways.

Function

Administration

Describe the specific tasks and responsibilities related to the function.

Coordinate initiatives designed to promote student academic progression, persistence, and timely degree completion.

Monitor student success data to identify barriers and implement proactive interventions.

Provide oversight of programming logistics, including scheduling, budget tracking, event planning, and program evaluation.

Maintain accurate and confidential records related to student participation, progression, and outcomes.

Develop and manage office systems to ensure efficient tracking of student progress and timely interventions.

Support data-driven decision-making by coordinating reports and maintaining organized systems for program documentation.

Serve as the data-point of contact for EAB Navigate for academic support and engagement areas

Function

Planning and Organizing

Describe the specific tasks and responsibilities related to the function.

Collect and analyze data on student engagement, retention, and satisfaction.

Use evidence-based practices to enhance programming effectiveness.

Prepare reports and recommendations for leadership regarding student success initiatives.

Serve as the data-point of contact for EAB Navigate for academic support and engagement areas.

Posting Detail Information

Posting Number

EPA03422P

Open Date

11/04/2025

Date desired for closing or initial review

11/21/2025

Close Date

11/21/2025

Open Until Filled

No

Date Position Available

01/05/2026

Special Instructions to Applicants

Required Documents

• Resume/CV

• Cover Letter

• Unofficial Transcripts (official required from selected candidate)

• Letter of Recommendation 1

• Letter of Recommendation 2

Optional Documents

• DD-214 (Veterans Only)

• NGB23A or NGB22/DD256 (National Guard Only)

• Licenses and/or Certification required by Statute or Regulation