Banking Customer Service Specialist

2 days ago


Jacksonville, Florida, United States Collabera Full time

Job Details:

Title:
Banking Customer Service Specialist

Location:
Jacksonville, FL 32256

Duration:
 06
months of contract | Onsite

Pay Range:
$29/Hr. to $30/Hr. 

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

Job Description:

  • Deliver exceptional service to top-tier bank, high-revenue (Platinum) commercial and business clients within a major banking enterprise

  • Provide high-quality service to commercial/business clients, including large corporate and high-revenue Platinum customers

  • Handle 85-90% of inquiries via email (non-call center environment)

  • Manage basic service requests

  • Take occasional phone calls for escalations or sensitive client situations

  • Support clients on a variety of business-level service needs


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