Banking Customer Service Specialist
2 days ago
Job Details:
Title:
Banking Customer Service Specialist
Location:
Jacksonville, FL 32256
Duration:
06
months of contract | Onsite
Pay Range:
$29/Hr. to $30/Hr.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
Job Description:
Deliver exceptional service to top-tier bank, high-revenue (Platinum) commercial and business clients within a major banking enterprise
Provide high-quality service to commercial/business clients, including large corporate and high-revenue Platinum customers
Handle 85-90% of inquiries via email (non-call center environment)
Manage basic service requests
Take occasional phone calls for escalations or sensitive client situations
Support clients on a variety of business-level service needs
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