Creative Director

Overview

Social House, Inc. is an award-winning Digital Growth Agency, driven to strategically transform brands via elevated content, influencers, and paid media. We go beyond traditional social media and paid advertising, by tapping into cultural conversations with strategies designed to be both creative and measurable. Our methodology is rooted in our TriVision Approach which bridges Strategy, Content, and Paid Media to produce agile, original, and even unconventional narratives that resonate and inspire.

Job Description

At Social House, Inc., the Creative Director sets and leads the creative vision for our clients campaigns and always-on content needs, along with broader brand and campaign work. You'll take ideas from concept through execution, sharpening the strategy, raising the craft, and delivering work that's visually compelling, culturally relevant, and built to achieve client objectives.

This role calls for a confident creative POV, strong strategic thinking, and a highly collaborative style. You'll partner closely with internal stakeholders and clients, turning feedback into better work and guiding teams toward the strongest possible outcomes.

Reporting directly to the CEO, you'll work hand-in-hand with Project Management and cross-functional teams to produce standout, thought-provoking content. You'll also collaborate with Client Services and Sales to support pitches, win new business, and drive renewals.

What We're Looking For

We're looking for a seasoned Creative Director who blends bold, original thinking with exceptional execution. You'll guide work from first idea through final delivery with clarity, rigor, and taste, setting the creative bar and ensuring every output reflects it.

This role calls for a leader who raises the standard while building people up: inspiring, approachable, and deeply invested in helping creatives do the best work of their careers. You'll create an environment where strong ideas thrive, feedback is actionable, and craft is non-negotiable.

You're a highly conceptual, culturally fluent thinker with a sharp understanding of how people behave, online and in real life. You can independently connect brands to culture in ways that feel fresh and true, and you bring a track record of delivering consistent, standout campaigns. You'll own the creative trajectory of projects end-to-end, setting the vision, steering the process, and ensuring every detail (big and small) meets a high bar.

Above all, you're excited to make beautiful, relevant work for the internet, whatever the format demands, and you know how to turn great ideas into content that performs.

Responsibilities

The following is a summary of general job responsibilities; this summary is not all-inclusive and may be expanded or adjusted to meet evolving business needs.

• Demonstrate strong leadership and people management skills to inspire, hire, develop, and guide the creative team.
• Own the creative department's output, developing original, differentiating concepts and best-in-class work that drives meaningful impact for clients.
• Foster a positive, collaborative, and high-performing environment through mentorship, coaching, and clear creative direction.
• Create consistent opportunities for growth and development through regular team meetings, 1:1 mentorship, and ongoing feedback.
• Conduct scheduled performance check-ins and reviews to ensure direct reports remain aligned, supported, and on track toward goals.
• Present creative concepts to clients in a way that clearly communicates the vision, strategy, and rationale.
• Bring fresh, innovative conceptual thinking to produce work that is culturally relevant and creatively ambitious.
• Push ideas beyond the expected, while building a clear plan to execute them effectively from concept through delivery.
• Serve as a trusted bridge between clients and the creative team, shaping shared vision and recommending ways to evolve and elevate creative over time.
• Maintain accountability for the quality, completeness, and on-time delivery of all work assigned to direct reports.
• Pitch ideas with confidence and communicate creative vision clearly—both externally to clients and internally to the team.
• Partner with the Executive Team to refine and evolve the agency's creative services offering based on current industry needs and best practices.
• Provide timely project updates to the Project Management team at key milestones throughout concepting, development, and execution.
• Follow established project management workflows (Asana) and reinforce team adoption to ensure on-time delivery and cross-functional visibility.
• Ensure all design and content consistently reflect brand standards and align with company values.
• Champion and continually improve the creative process—defining what "great" looks like and providing clear, actionable feedback to elevate output.
• Champions, defines and feeds back on the creative process and output

Requirements

• Demonstrate strong leadership and people management skills to inspire, hire, develop, and guide the creative team.
• Own the creative department's output, developing original, differentiating concepts and best-in-class work that drives meaningful impact for clients.
• Foster a positive, high-performing environment through mentorship, coaching, and clear creative direction.
• Create consistent opportunities for growth and development through regular team meetings, 1:1 mentorship, and ongoing feedback.
• Conduct scheduled performance check-ins and reviews to ensure direct reports remain aligned, supported, and on track toward goals.
• Present creative concepts to clients in a way that clearly communicates the vision, strategy, and rationale.
• Bring fresh, innovative conceptual thinking to produce work that is culturally relevant and creatively ambitious.
• Push ideas beyond the expected, while building a clear plan to execute them effectively from concept through delivery.
• Serve as a trusted bridge between clients and the creative team, shaping shared vision and recommending ways to evolve and elevate creative over time.
• Maintain accountability for the quality, completeness, and on-time delivery of all work assigned to direct reports.
• Pitch ideas with confidence and communicate creative vision clearly, both externally to clients and internally to the team.
• Partner with the Executive Team to refine and evolve the Agency's creative services offering based on current industry needs and best practices.
• Provide timely project updates to the Project Management team at key milestones throughout concepting, development, and execution.
• Follow established project management workflows (Asana) and reinforce team adoption to ensure on-time delivery and cross-functional visibility.
• Ensure all design and content consistently reflect brand standards and align with company values.
• Champion and continually improve the creative process, defining what "great" looks like and providing clear, actionable feedback to elevate output.

New Hire Expectations

WITHIN 1 MONTH, THIS PERSON WILL

• Complete onboarding across Client Services, Project Management, and Creative to understand how Social House works day-to-day.
• Audit current creative output, workflows, and team rhythms; identify quick wins to elevate quality and clarity.
• Build strong working relationships with key internal stakeholders and establish communication norms (feedback loops, milestones, approvals).
• Review priority accounts and active workstreams; align on creative standards, brand requirements, and client expectations.
• Lead/participate in initial client-facing meetings and presentations to understand tone, decision-makers, and success criteria.
• Establish a consistent cadence for team meetings and 1:1s to support execution, coaching, and accountability.

WITHIN 3 MONTHS, THIS PERSON WILL

• Define and implement clear creative standards (quality bar, craft expectations, review/approval process) across projects.
• Own creative direction on key client work, leading concept development through delivery with strong strategic alignment.
• Improve cross-functional collaboration with PM by strengthening scoping, resourcing, timelines, and milestone updates.
• Introduce or refine workflows in Asana to improve visibility, consistency, and on-time delivery across the creative function.
• Deliver at least one standout creative concept/presentation that strengthens client confidence and sets a new benchmark for the team.
• Provide direct coaching and development plans for direct reports, with goals and measurable growth targets.

WITHIN 6 MONTHS, THIS PERSON WILL

• Consistently deliver high-quality creative across campaigns and always-on needs, on brief, on brand, and on schedule.
• Build a repeatable creative process that improves speed without sacrificing craft (briefing, concepting, reviews, final delivery).
• Proactively identify opportunities to evolve client creative strategy and expand the agency's creative impact within accounts.
• Strengthen team performance through effective feedback, mentorship, and clear accountability for outcomes.
• Partner with leadership to refine the creative services offering and ensure it reflects current industry best practices.
• Contribute meaningfully to pitches and renewals by shaping compelling creative narratives and presentation materials.

WITHIN 12 MONTHS, THIS PERSON WILL

• Establish the Agency as a consistently high-standard creative partner across client relationships, reflected in retention and growth.
• Develop a creative team culture rooted in excellence, ownership, and strong collaboration across departments.
• Deliver a portfolio of high-performing work that elevates the agency's reputation and differentiates our creative POV in the market.
• Build scalable systems for creative operations (resourcing, contractor utilization, reviews, documentation) to support growth.
• Be a trusted advisor to clients, helping shape creative direction, unlock stronger outcomes, and drive new opportunities.
• Play a central role in winning new business through pitch leadership, creative strategy, and best-in-class presentation of ideas.