Customer Service Coordinator

2 weeks ago

Indianapolis, Indiana, United States Morgan Services Full time

About the Company

For over 138 years, Morgan Services, Inc. has provided quality uniform and linen rental items in the industry. To improve our ability to meet customers' needs, every Morgan team member undergoes a formal orientation program and rigorous on-the-job training so that he or she is prepared to serve our customers. In this way, we weave the thread of experience into our members and ensure they deliver the difference that meets and often exceeds customer expectations.

Pay

  • pending experience

Schedule

  • Monday-Friday; between the hours of 7am-5pm (exact hours TBD)

What We Offer

  • Insurance benefits including medical, dental, vision, prescription, term-life, and short- & long-term disability
  • 401K Savings Plan with the first 3% contributed by Company
  • Two weeks paid vacation annually
  • Profit Sharing Program

Position Summary:

  • We are seeking a dedicated Customer Service Coordinator to join our team. The candidate will be responsible for effectively communicating with customers and internal personnel to ensure all customer needs are met. This role is primarily office-based but requires regular movement throughout the plant to deliver paperwork and monitor product inventory.

Requirements:

  • Past customer service/office experience of at least 2 years
  • High level computer skills with Microsoft office
  • Ability to work in a cross departmental role
  • Superior organizational skills
  • Valid driver's license with reliable transportation
  • Able to pass background check / Hair follicle drug test

Responsibilities:

Coordinate information of customer needs between multiple departments and in systems. Assist, support, and train co-workers on process flow and customer needs/versus system options to provide resolution to issues or address concerns. Maintain positive relationships both internally and externally understanding overall company goals.

  • Manage, organize, maintain, and update relevant data using database applications
  • Communicate and provide information by relevant methods internally and externally
  • Interpret instructions and issues, and then implement actions to address/correct
  • Research and investigate information to enable strategic decision-making by others
  • Participate in meetings, conferences, and project team activities

This is not an all elusive description as this position is very dynamic and works in all departments of the business.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance

Work Location: In person

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