Customer Service Representative

Title: Customer Service Representative 

FLSA Status: Non-Exempt  

Reports To: CSR Supervisor 

Pay: $21 - $23 per hour

About the Company: 

GreenWaste has been an industry leader in recycling and waste diversion for 40 years, specializing in all aspects of material collection and processing, tailoring our service offerings to the unique needs of our customers and communities, and helping to shape the evolution of the solid waste industry. Our business was founded on principles of environmental sustainability and innovation is a cornerstone of our ongoing operations and growth strategy. We provide collection services to more than 300,000 customers in 20+ municipalities, process materials from 50+ jurisdictions, operate 18 separate processing lines across 10 locations and widely recognize that our most valuable asset is our nearly 1,000 employees. Longevity and job satisfaction are high, and we proudly offer promotional opportunities, valuable training, great benefits, an atmosphere of camaraderie and respect at all levels.  

We are seeking a successful Customer Service Representative to join our team to assist our organization in providing a successful work environment where our employees can be safe, thrive and give their personal best each day. This position is expected to work out of our 14207 Del Monte Blvd Marina CA, 93933 location.

Position Summary: 

GreenWaste is seeking to fill the position of Customer Service Representative to provide support to one or more facilities. This role's main function will provide effective customer service to all internal and external customers, employees, and affiliated companies of GreenWaste Recovery by utilizing knowledge of our company's products and services. 

Essential Functions and Responsibilities:  

• Managing and answering large amounts of customer service calls/questions and resolving calls in a timely manner. 
• Schedule deliveries, exchanges, and removals of containers 
• Documenting all customer service in our company specific database 
• Maintaining customer records by updating account information 
• Emailing/mailing service information to our customers 
• Data entry duties/reporting 
• Process credit card payments  

Knowledge, Skills and Abilities:

• Knowledge on basic math skills such as adding, subtracting, multiplication and division using whole numbers, fractions, decimals, and percentages. 
• Ability to carry out instructions when they are provided orally or in writing. 
• Ability to read, and write routine reports and correspondence 
• Be a team player and have the ability to work well with others  

Qualifications: 

• At least 1 year of customer service experience preferred 
• Must be familiar and able to use current operating computer systems such as Windows 7 or higher 
• Proficient in Microsoft Word, and Microsoft Outlook 

Language Skill: 

• Proficiency in English and/or Spanish   

Physical Demands:

• Ability to lift at least 10 lbs. using proper lifting techniques 
• Ability to sit or stand as needed 
• Reaching above the shoulder or below the waist  

Work Environment:

Work shifts vary. Typical work week is Monday through Friday based out of the Santa Clara office. Must be available to work Saturdays on occasion as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

GreenWaste provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.