Technical Support Analyst

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Since 1990, Cook Systems—a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent.

At Cook, you'll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off

Technical Support Analyst (Fundraising Events) 
Memphis, TN
6 months or longer

The Event Support Analyst serves as the primary IT representative responsible for planning and executing technology needs for both virtual and in-person events across the country. You support IT for internal business stakeholders, event planners, attendees, volunteers, and fundraisers.
 
This role oversees all event-related technology, including evaluating event scope, coordinating technology needs (via organizational staff or vendor partners), setting up equipment, testing software and hardware, and ensuring network and telephone connectivity. On-site responsibilities include setup, maintenance, support, and teardown of all applications and hardware.
 
Serves as the primary technology contact/expert for virtual and in person events, regardless of event type. May work under supervision and/or perform work as directed by senior team members for larger, more complex events.
Provides technical leadership during event planning, and at events, handling any concerns with the urgency and ability needed to deliver resolutions in an efficient, calm and professional manner.
Interacts and negotiates with existing vendors to plan and execute events, and resolve technical problems as needed.
Ensures all technology/connectivity (portable devices, mobile, network, printer, modems etc.) is efficiently configured, installed, integrated, and maintained to ensure their smooth and reliable operation for fulfilling business objectives and processes.
Participates in on-boarding and training new members to the Event Support team.
Executes existing Event Support processes and participates in team driven process improvement efforts.
Expect events to occur outside or normal working hours including nights and weekends.

Expect to be comfortable traveling up to 25% of the time (3+ days per week during peak times). 

3-5 years' experience working in customer service or similar role.
 
Additional Recruitment Details:
 
Top skills desired:
Customer service (e.g.,: customer focused, easy to approach, professional, calm under pressure, bias for action/always moving forward, can take an issue and get the answer vs passing on to someone else)
Communication (e.g.,: friendly, clear communication, efficient, professional, able to speak with everyone from the janitor to the CEO and Board members, clearly states expectations and needs)
Organization (e.g.,: reliable, detail oriented, not afraid to ask questions if anything is unclear, documents important notes)
Experience in a support role of some sort. Proven success in working with people/teams where they're seen as problem solvers.

Ideal candidate profile:
A recent ideal candidate worked in a school for tech support. The needs vary in school environment and work with people from all backgrounds and must be patient, meet deadlines and creative solutions to meet the needs. If they work or have worked in a school environment, they would be use to varying request from staff or supporting events.
Many ideal candidates have come from Apple in the Genius role. It's an example where you must be calm in tense situations, customer focused and resolving the user's issue.
Typically, the candidates are young and incredibly professional and responsible, while still being themselves/ have some personality. When at an event, the team member must be trusted at high profile events to be punctual, perform their job well and work through situations to correct anything that goes wrong.

e/o/e

Why Work with Us

At Cook Systems, we don't just offer jobs—we build futures. Our people are at the heart of everything we do, and we're committed to supporting you with benefits that deliver real security, flexibility, and growth from day one.

• Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included. With access to one of the nation's largest provider networks, you'll have quality care wherever life takes you.
• Peace of Mind: Protect what matters most with life, critical illness, and accident insurance through Unum—because your family's security matters.
• Flexibility for Life: Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.
• Extra Protection When You Need It: Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you're never caught off guard.
• Your Future Starts Now: Build your future with our 401(k) plan through The Standard. You're eligible after just six months—because long-term success deserves a strong foundation.

At Cook Systems, you're not just an employee—you're part of a team that values ideas, celebrates results, and grows together. Here, your impact is visible, your contributions are valued, and your career has room to thrive. Ready to be part of something bigger? Let's build the future together at Cook Systems.

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