Senior Coordinator, Business Support

Position Summary...What you'll do...

We are seeking a detail-oriented, proactive, and collaborative Support Associate to join our Waste Operations & Recycling team. This hourly position plays a critical role in ensuring timely and effective resolution of service escalations from stores, clubs, and distribution centers related to solid waste and recycling. The role also supports business operations through data collection, reporting, and continuous improvement initiatives—helping drive efficiency, sustainability, and operational excellence across the enterprise.

Shift Information

Monday – Friday 10:00AM-7:00PM CST

Key Responsibilities

• Issue Management & Escalations:
  Monitor and manage the escalation inbox and ServiceChannel (work order management system) to troubleshoot and resolve service issues related to solid waste and recycling.
• Reporting & Analysis:
  Review, analyze, and report on aging work orders, missed services, and other key performance indicators. Conduct data gathering and basic statistical analysis to identify trends and recommend solutions.
• Collaboration & Communication:
  Partner with internal teams and external vendors to ensure timely service delivery and issue resolution. Serve as the team's representative on weekly All Hands calls, providing operational updates and insights.
• Operational Support:
  Assist in implementing new or changing processes, initiatives, or program rollouts. Track calendars, coordinate meetings, and manage expenses for leadership as needed to ensure smooth operations.
• Documentation & Compliance:
  Maintain accurate records of escalations, resolutions, and follow-ups. Ensure all processes align with company policies, ethics, and integrity standards.
• Continuous Improvement:
  Identify recurring issues and recommend process enhancements to improve service quality and reduce escalations. Support innovation and digital transformation initiatives within waste and recycling operations.

Qualifications

• Strong communication, problem-solving, and organizational skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience with ServiceChannel or similar work order management systems preferred.
• Proficiency in reporting tools (e.g., Excel, Power BI) and comfort with data-driven analysis.
• Familiarity with waste and recycling operations or facilities management is a plus.
• Comfortable speaking in team-wide forums and presenting operational updates.
• Demonstrated commitment to Walmart's values—respect for the individual, acting with integrity, serving customers and members, and striving for excellence.

Walmart Values in Action

• Respect the Individual:
  Build strong, trusting relationships and embrace diversity of people, ideas, and experiences. Support a culture where everyone feels seen, valued, and empowered to bring their best selves to work.
• Act with Integrity:
  Model the highest standards of ethics, compliance, and transparency. Foster a culture of trust, accountability, and inclusion while supporting Walmart's regenerative goals.
• Serve Customers and Members:
  Deliver results while keeping the customer and member at the center of decisions. Apply data, insights, and an Every Day Low Cost mindset to drive value and efficiency.
• Strive for Excellence:
  Continuously improve, seek feedback, and embrace digital tools and innovative ways of working. Demonstrate curiosity, resilience, and a growth mindset.

Compensation & Benefits

• Hourly wage range: $16.00 – $28.00 (actual rate will meet or exceed local minimum wage)
• Additional premiums: $0.35 – $3.00 per hour based on schedule, facility, season, or work performed
• Medical, dental, and vision coverage
• 401(k), stock purchase plan, and company-paid life insurance
• Paid time off (PTO/PPTO), parental leave, family care leave, bereavement, jury duty, and more
• Live Better U – Walmart-paid education benefit (high school to bachelor's degrees)
• Short- and long-term disability, adoption and surrogacy reimbursement, military leave pay, and company discounts

For detailed benefit and eligibility information, visit

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Associate's degree in Business Management, Logistics, Computer Science, or related field OR 1 year's experience in operations, retail, project management, or related area.Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Contact Center, Customer Service, Microsoft OfficePrimary Location...2608 Se J St, Bentonville, AR 72712, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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