insurance examiner ii

Requisition No:

Agency: Financial Services

Working Title: INSURANCE EXAMINER II

 Pay Plan: Career Service

Position Number:

Salary:  $52, plus $1,248.00 CAD) 

Posting Closing Date: 11/10/2025 

Total Compensation Estimator Tool

*****OPEN COMPETITIVE EMPLOYMENT OPPORTUNITY*****

DIVISION: INSURANCE AGENT AND AGENT SERVICES

BUREAU: INVESTIGATIONS

CITY: WEST PALM BEACH

COUNTY: PALM BEACH

SPECIAL NOTES:

Requirements:

• Experience collecting, evaluating, and analyzing data.
• Experience organizing data into a logical format for presentation.
• Experience using Microsoft Word, Excel, and Outlook.
• Valid driver's license and be willing to travel, when necessary, within the state of Florida and occasionally overnight on short notice.

Preferences:

• One (1) year experience in the insurance industry, or professional work experience related to the insurance business, within the last five (5) years.
• Experience in writing professional and comprehensive reports.
• Ability to speak, read, and write in Spanish.
• Experience applying the Florida Statutes, rules and regulations directly or indirectly relating to insurance matters.
• A bachelor's degree from an accredited college or university with major course work in insurance or risk management.

The successful applicant must be willing to travel when necessary.

This position requires a security background check, including fingerprints, and a driving record review as a condition of employment. 

Employment salary starts at $52,530.00 plus $1,248.00 Competitive Area Differential (CAD)

Employees of the Department of Financial Services are paid on a monthly pay cycle.

Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.

MINIMUM QUALIFICATIONS FOR THIS POSITION INCLUDE THE FOLLOWING REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of the methods of data collection and analysis.
• Ability to identify the nature of problems and use logic and analysis to develop different approaches to resolve them.
• Ability to organize data into logical format for presentation in reports, documents, and other written materials.
• Ability to understand and apply Florida Statutes, rules, and regulations pertaining to insurance matters. 
• Ability to establish and maintain effective working relationships with co-workers and the public.
• Ability to operate a motor vehicle in a safe manner.

BRIEF DESCRIPTION OF DUTIES:

Responsible for investigating complex insurance cases involving alleged violations of the Florida Insurance Code and Department Rules by licensees in the areas of property & casualty insurance, life & health insurance, bail bonds, title, viatical settlements, claims adjusting practices and activities related to unauthorized insurers and preparing investigative reports is accordance with Bureau standards and expectations.

Analyzes complaints and investigates the activities and conduct of insurance agents, adjusters, and other related entities.  This includes on-site investigations review, examination, and evaluation of evidentiary documents obtained pertaining to licensees and the insurance entities they represent.  Documents include but are not limited to:  insurance contracts, forms, endorsements, underwriting practices, claims forms, advertising, premium handling, claims handling procedures, sales practices, licensing requirements, record keeping methods, and other related matters.

Responsible for conducting interviews, gathering evidence, taking affidavits, interpreting statutes and rules, and writing comprehensive reports for the purpose of initiating disciplinary action or prosecution by the Department against licensees.  Interacts with appropriate agencies, divisions, attorneys, law enforcement, and state attorneys when necessary.   Provides testimony regarding questionable insurance transactions and activities at hearings and trials when necessary.

Duties include, but are not limited to:  Analyzing complaints and investigative reports concerning insurance agents, adjusters and other related entities; Maintaining work files, proper usage of state-issued equipment and preparing related reports according to Bureau and Department procedures and rules; Communicating with insurance licensees, the public, insurance company representatives, or other insurance regulators; Participating in training,  workshops, conferences and study groups to keep abreast of statutes, rules, regulations, policies and procedures, relating to  insurance contracts, solicitation, claims handling, and other insurance related transactions.

Interacts with other governmental agencies and personnel to secure and share regulatory information regarding the investigation of the activities and conduct of insurance producers and related entities.

Works cooperatively with management and other investigators in the division to handle large or complex cases and to provide cross training opportunities for investigators or to mentor new investigators.  

Provides constructive feedback to other team members to promote team effectiveness and efficiency in producing timely and sufficient investigative reports of insurance licensees.

Performs related duties as required.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section , F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans' Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.