Navigator

Children's Home Society of Florida

Since opening our doors in 1902, CHS became a part of Florida's history.

CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times. Every day, our team works with parents and kids to empower them and encourage them. With innovative technology solutions and a dedicated, experienced team throughout the state, we're changing the face of foster care and positively impacting children and families' lives for generations to come.

Join our team to continue to do good and create history serving Florida's children and families

The Navigator identifies and assess client and family needs; guides and informs clients of available community resources; and coordinates access to health, human services, educational and other family support systems (i.e. Food Stamps, financial assistance, etc.). Overall, the Navigator contributes to the CHS high performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive behavioral health, case management, community and early childhood solutions for children and families.

WHY JOIN CHS?

• Uplifting mission-driven work culture
• Make an impact in your community and become a part of Florida's history
• Growth and professional development opportunities
• Great benefits package, including generous paid time off and holidays

Primary Job Functions

1. Identify and assess client and family needs.

• Focus on family needs while conducting intake screenings and assessments to determine appropriate services.
• Re-evaluate client needs on a regular basis and persevere to motive them towards continuing participation in the early childhood system of care or other services provided.
• Conduct outreach to community service providers.
• Make presentations at events and activities to disseminate information about the programs/services available.
• Support and maintain collaborative relationships with key community service providers and stay abreast of information pertinent to a successful referral and linkage.
• Provide direct referrals and assure linkages for families to services based upon eligibility.
• Facilitate the family's ability to navigate health/human services, educational and other family support systems adequately.
• Advocate for the family when there are issues with service providers and coach family members when necessary to improve their interpersonal skills.
• Oversee and/or support the development and maintenance of the family resource library and resource guide.
• Develop and maintain client records and program documentation in a timely manner.
• May monitor interns and/or volunteers.
• May transport clients in personal/agency vehicle or arrange transportation for clients.
• Attend and participate in team members meetings and other required program meetings.
• For CAC: Educate families about the Healthy Beginnings Program and how to navigate other programs within the early childhood system of care.

2. Contribute to a positive, engaging work environment.

• Develop a strong knowledge base and stay current on job-related issues and trends.
• Participate actively in departmental meetings, training and education, as well as the quality process.
• Comply with CHS's code of conduct, policies, procedures and other obligations.
• Assist with training other team members and providing back up when necessary.
• Pick up projects on the fly; perform other duties as assigned from time to time.
• Demonstrate the CHS Common Bond values in the performance of all job duties.

Job Qualifications

Education, Licenses & Certifications:

• Bachelor's degree in Social Work or a comparable Human Services field from an accredited university, required.
• For CAC: Equivalent combination of education and experience may be considered.
• Florida Driver's License within 30 days from hire with daily access to a reliable and insured vehicle, required.

Experience:

• Two years working with children and families, required.

Competencies

Knowledge of:

• Various community resources

Skills and Proficiency in:

• Planning, project management, organization and time management
• Oral and written communication, including presentation and platform
• Collaboration, teamwork, consulting, facilitation, coaching and mentoring
• Computer systems and MS Office, including Word, Excel and Outlook

Ability to:

• Perform at a high level of autonomy, with general supervision.
• Perform under strong demands in fast-paced, diverse, sometimes ambiguous environments.
• Solve practical problems and document results using sound judgment.
• Commit to providing high customer satisfaction with positive service delivery results.
• Meet critical deadlines, while maintaining attention to detail, accuracy and quality.
• Handle highly stressful, sensitive situations; maintain confidentiality and professional boundaries.
• Demonstrate the behaviors of our CHS Common Bond Values.
• Be energetic, passionate and adaptable with a deep commitment to social service, empathy for children and families and a positive approach to embracing and managing change.
• Act decisively when necessary to protect clients and assist with crisis
• Coordinate networking opportunities for families
• Work in high risk neighborhoods
• Make home visits
• Awareness of social, economic, cultural and environmental factors in the resolution of family and personal problems
• Interact effectively with children/families from diverse backgrounds

Together, good can be done.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.