Entry Level AT&T Assistant

5 days ago

Rock Hill, South Carolina, United States Charlotte Telecom Solutions Full time

Our company believes that exceptional service can make a world of difference for a company. Our team is committed to delivering top wireless and internet products and services to businesses locally in the area, working to cultivate relationships. With customers at the heart of everything we do, our team is focused on creating meaningful customer service and sales experiences in person ensure customer satisfaction. We are looking to hire an Entry Level AT&T Assistant that is focused on prioritizing our customer's satisfaction and assisting their business telecommunication needs.

As an Entry Level AT&T Assistant, you will serve as the initial point of contact between businesses and our company. This Entry Level AT&T Assistant position is responsible for managing customers' questions about telecommunication services, managing their accounts and processing orders for them. The Entry Level AT&T Assistant will learn skills in customer service, including conflict resolution, de-escalation, and sales, to help you be successful in this role.

Entry Level AT&T Assistant Responsibilities:

  • Engage with business owners and customers directly in person, responding promptly to all questions they have regarding our services
  • Assist customers with available product including wireless and internet, making recommendations tailored to their needs and placing their service order
  • Learn the ins and outs of all product knowledge to increase sales for the company
  • Handle all customer service inquiries, including regarding pricing, service issues, billing policies, and technical support, with patience and empathy
  • Ensure customers receive the most accurate and relevant information
  • Maintain professionalism when handling all sensitive customer information to ensure all transactions meet their expectations

Entry Level AT&T Assistant Qualifications:

  • Previous experience in customer service, sales, retail or similar field is preferred
  • Patient, empathetic individuals able to solve problems quickly and effectively
  • Prior working role in a managing accounts, working in an entry level role, or business experience is also a plus
  • Highly organized, able to juggle multiple tasks simultaneously
  • Time management skills

Note that this is an on-site in person position in Charlotte, NC and will require reliable transportation to the office.

Job Type: Full-time

Pay: $ $1,350.00 per week

Work Location: In person

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