Housekeeping Manager

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Description
Position Overview:
The Housekeeping Manager oversees the daily operations of the Housekeeping Department to ensure a clean, safe, and welcoming environment throughout the property. This role is responsible for supervising staff, managing schedules, maintaining inventory, enforcing cleanliness standards, and ensuring the highest level of guest satisfaction. The ideal candidate is a strong leader with exceptional attention to detail, excellent communication skills, and the ability to motivate and develop a high-performing team.

Key Responsibilities
Operational Leadership

• Oversee and coordinate the daily operations of room attendants, public area attendants, laundry staff, and housekeeping supervisors.
• Conduct daily briefings, assign room boards, and ensure department goals and cleanliness standards are met.
• Perform regular inspections of guest rooms, public areas, and back-of-house spaces to ensure compliance with brand standards.
• Ensure all rooms are released in a timely manner to support front desk and guest service operations.

Staff Management & Development

• Recruit, train, onboard, and mentor housekeeping team members.
• Provide ongoing coaching, performance evaluations, and corrective action when necessary.
• Foster a positive, supportive, and collaborative work environment.
• Create and manage staff schedules, approve timecards, and monitor attendance.
• Ensure team members adhere to Palm House grooming, uniform, and service standards.

Guest Experience & Service

• Respond to guest requests, concerns, and feedback promptly and professionally.
• Investigate guest complaints related to cleanliness or service and implement corrective actions.
• Collaborate with the Front Office and Maintenance teams to resolve room-related issues.
• Maintain a high level of confidentiality and professionalism when handling guest matters.

Quality Assurance & Compliance

• Ensure adherence to all Palm House policies, safety regulations, and sanitation guidelines.
• Implement and monitor standard operating procedures (SOPs) for cleaning, chemical handling, and equipment use.
• Conduct periodic deep-cleaning schedules and quality audits.
• Support compliance with health department regulations, brand standards, and OSHA requirements.

Inventory & Budget Management

• Maintain accurate inventory of cleaning supplies, linens, uniforms, equipment, and amenities.
• Manage departmental budgeting, including labor costs, supply ordering, and cost-control initiatives.
• Oversee proper usage, storage, and maintenance of housekeeping equipment.
• Track and reduce loss, waste, and damage through proper training and monitoring.

Communication & Coordination

• Partner with Maintenance, Front Office, and Operations leadership to ensure smooth workflow and property readiness.
• Provide detailed daily reports on room status, staffing, productivity, and any significant issues.
• Participate in leadership meetings and contribute to property-wide initiatives.
• Other duties as assigned.

Qualifications

• 2+ years of housekeeping supervisory or management experience in a hotel, resort, or similar environment required.
• Strong leadership and team-building skills.
• Excellent communication, problem-solving, and decision-making abilities.
• Knowledge of housekeeping operations, cleaning standards, and safety protocols.
• Proficiency in using housekeeping management systems, PMS software, and scheduling tools.
• Ability to prioritize workload, manage deadlines, and remain calm under pressure.
• Must be available to work flexible hours, including weekends and holidays.

Physical Requirements

• Ability to stand, walk, and move for extended periods.
• Frequent bending, lifting, pushing, and pulling up to 50 lbs.
• Ability to inspect rooms, including climbing stairs and entering small spaces as needed.
• Must be capable of performing housekeeping tasks when necessary to support the team.