Technical Services Specialist

2 weeks ago

New York, New York, United States DGA Security Full time

 * This position is fully on-site*

We have an immediate opening for a talented and motivated individual to serve as a customer IT Specialist. You will be provided with the extensive and ongoing training needed to succeed in the field of electronic security systems. This is the ideal position for someone that is looking to start their career or take it to the next level with a stable, well respected and established company.

Responsibilities:

  • Troubleshoot hardware and IP communication issues for clients' systems, including DVR/NVR, Access Control Systems and Electronic Security Systems.
  • Handle inbound calls to department and assist clients as needed.
  • Communicate with client IT personnel to troubleshoot a variety of issues that will include IP Filtering, VPN Tunneling and Port Forwarding.
  • Bench testing and repair of devices and equipment.
  • Ensure accurate data entry of all activity.

Requirements

Technical Qualifications:

  • 2-year college degree or equivalent experience required, 4-year college degree in a related field preferred.
  • Industry Standard Certifications a plus: CompTIA Network+, A+, and/or Security+; Cisco.
  • Experience with Windows and Linux Operating Systems.
  • A thorough understanding of and hands-on experience with PC hardware and IP network communications.
  • Knowledge of security systems, digital video recording and closed-circuit television systems a plus but not a requirement for this position.

Customer Service Qualifications:

  • Strong written/verbal communication skills with the ability to deliver clear and concise training and direction to our clients.
  • A positive attitude and strong work ethic along with a desire to learn and be trained.
  • Flexible and adaptable to thrive in a fast-paced work environment that is team oriented.
  • Attention to detail and high level of accuracy.
  • Must be presentable/business professional.

Physical Requirements:

Ability to lift 50 lbs. and climb a ladder.

About DGA Security

DGA Security is a high-growth security technology company. Many of the world's iconic brands trust DGA's suite of security and monitoring services to protect their businesses, real estate, and retail presences across North America. With over fifty years of market dominance, we are a rock-solid company that is lucky enough to leverage today's evolving technologies to enjoy continued aggressive growth.

What's in it for you

  • Competitive compensation and excellent comprehensive benefits package
  • Chance to work with an extremely experienced and talented team
  • Company outings, catered lunches, team building events and much more
  • Excellent location in Midtown-Manhattan

Benefits and Perks

  • Excellent Comprehensive Insurance Coverage
  • 401(k) Retirement Savings Plan & Employer Match
  • Access to Corporate Discounts
  • Commuter Benefits
  • Company Paid Life Insurance
  • And much more…

DGA is an Equal Opportunity Employer. Here, we believe that embracing innovation is not just a core value, but a responsibility. We are committed to building an inclusive and diverse workplace where everyone, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic, feels valued and supported. We provide equal opportunities to all applicants and employees and strive to foster a culture where differences are celebrated and everyone's voice is heard. Your unique perspectives and experiences are what drive us forward.

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