Director of Customer Success

5 days ago

New York City Metropolitan Area, United States Sigmar Recruitment Full time

Sigmar are partnered with a leading global Fintech provider building a world-class Customer Success function, and we're hiring a Customer Success Director/VP to lead strategic, post-implementation relationships across an elite portfolio of enterprise clients—including private banks, investment firms, and asset managers.

This is a high-impact role focused on strategic end-to-end relationship management, success planning, risk mitigation, and long-term value creation. You'll serve as a trusted advisor to C-level stakeholders, ensuring client satisfaction, retention, and growth throughout the lifecycle—from onboarding to renewal.

Key Responsibilities

  • Strategic Relationship Management: Own and nurture long-term relationships with a global portfolio of top-tier clients, ensuring alignment with business goals and continuous value delivery
  • Lifecycle Engagement: Lead clients through onboarding, adoption, and renewal phases, driving product utilization and measurable ROI
  • Success Planning: Build and execute strategic success plans tailored to high contract value clients, ensuring both retention and growth
  • Risk Management: Proactively monitor client health, satisfaction, and usage data to identify risks and implement mitigation strategies
  • Executive Collaboration: Engage and influence C-suite stakeholders through regular business reviews, planning sessions, and data-led discussions
  • Cross-Functional Leadership: Partner with Product, Sales, Engineering, and Service teams to deliver integrated client solutions and advocate for continuous improvement
  • Commercial Support: Contribute to renewals and upsell opportunities by clearly articulating client value and identifying growth potential
  • Data & Insights: Leverage analytics platforms (e.g., Salesforce, Gainsight, Looker, Tableau) to tell compelling client stories and inform engagement strategies

To Succeed in this Customer Success job you
must have:

  • Proven experience in Enterprise Customer Success, Strategic Account Management, or similar roles, with responsibility for accounts exceeding
    at least $500K+ ARR
  • Experience managing a portfolio of
    Enterprise Level, Financial Services clients.
  • Deep understanding of customer success metrics, contract value management, and SaaS delivery models
  • Strong commercial acumen, strategic thinking, and ability to influence at the executive level
  • Experience navigating complex, global client environments and leading cross-functional initiatives
  • Proficiency in customer success tools such as Salesforce, Gainsight, Looker, Tableau, or Excel

Why Join?

Be part of a high-performing, collaborative team at the forefront of innovation in the global Fintech space. This is a rare opportunity to shape the future of client engagement for a growing business that values excellence, insight, and strategic impact.

What's on Offer:

  • Competitive base salary with performance-based bonus
  • Comprehensive benefits package
  • Excellent learning & development opportunities
  • Hybrid working model with flexible hours
  • Weekly wellness and fitness classes

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