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Full Service Car Wash Assistant Manager

2 weeks ago

Henderson, Nevada, United States Terrible's Full time

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

POSITION OVERVIEW:

The Car Wash Assistant Store Manager is responsible for all site operations including recruiting of staff, site safety, facilities management, customer service, driving sales, site compliance and the development of the car wash team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following and other duties may be assigned as necessary:

  • Build sales and maintaining costs on their shift
  • Ensure that all Team Members embody and exemplify the qualities and standards of the Terrible's brand
  • Increase Guest Satisfaction
  • Ensure a premium carwash for each Guest - clean, dry & shiny car
  • Ensure that each Guest receives a best-in-class service experience; hold self and Team Members to the best-in-class service expectation
  • Maintain the car wash facility (tunnel, equipment room, lot, XPT's, signage, vacuum area, office, restroom, break room) to standards to ensure a clean and inviting facility for each of our Guests
  • Plan and prepare work schedules and assign employees to specific duties.
  • Ensure ASM, Leads and employees are engaged in sales work, and quality of work, taking of inventories, reconciling cash with sales receipts, keeping operating records, or preparing daily record of transactions for Accountant, or performs work of subordinates, as needed.
  • Provide operational oversite to ensure successful execution of all daily car wash activities, including making recommendations, selling car wash services and upselling products and promotional items as assigned
  • Answer customers' complaints or inquiries.
  • Provide daily Recap Reports and deposits correctly and in a timely manner.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or GED required.
  • Previous experience in a customer service role preferred
  • Strong communication and interpersonal skills
  • Ability to work independently as well as part of a team
  • Physical stamina and the ability to lift heavy objects
  • Attention to detail and a strong work ethic
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Knowledge of car wash equipment and cleaning techniques preferred

CERTIFICATES, LICENSES, REGISTRATIONS

Must maintain standards required by company's insurance requirements to operate customers vehicles at car wash location.

SUPERVISORY RESPONSIBILITIES

This position will oversee the Car Wash Lead and all hourly Car Wash personnel for their assigned site.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The role involves handling sensitive and confidential information, requiring a high level of integrity and discretion.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Standing for long periods of time
  • Repetitive full body movement
  • Ability to list up to 50 lbs.
  • Ability to withstand exposure to weather 100%
  • Ability to bend, twist and climb ladder and work at heights of above eight (8) feet. 
  • The ability to stand, stoop, lift, wipe, reach and type without assistance from others.
  • The employee will handle liquids, plastic, glass, paper, rubber, petroleum products and may work in conditions that may contain hydrocarbons.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us