Director of Operations

The Director of Operations & Finance is a key leadership role responsible for building and formalizing systems that will strengthen DetecTogether's ability to grow and deliver impact. This role oversees organizational processes, strategic plan execution, finance, impact measurement, and event operations.

Reporting to the Executive Director, this position works collaboratively with staff and leadership to strengthen operations and ensure alignment with DetecTogether's mission, objectives, and strategic priorities.

The ideal candidate thrives on bringing structure to growing organizations, documenting and improving how work gets done, ensuring consistent use of existing systems like Salesforce and Asana, and rolling up their sleeves to make sure new procedures are adopted and sustained

Responsibilities

Operations & Strategic Plan Execution

• Create, document, and maintain standard operating procedures (SOPs) that make organizational workflows clear and replicable.
• Ensure smooth operations by strengthening administrative policies, HR systems, and technology use.
• Support strategic plan implementation by tracking progress, ensuring accountability, and driving cross-functional results using Asana.
• Ensure consistent, effective use of Salesforce and Asana across the team by defining how these tools support daily operations and strategic plan tracking.
• Monitor adherence to SOPs and use performance metrics to identify where additional training or process improvement is needed.

Finance & Compliance

• Manage budgeting, forecasting, and financial reporting to ensure fiscal responsibility and transparency.
• Oversee compliance with regulations, grants, and financial policies.
• Collaborate with auditors, accountants, and legal advisors as needed.
• Identify opportunities for cost savings and financial efficiency without compromising mission delivery.

Fundraising Event Operations

• Oversee budgets, logistics, and timelines for DetecTogether s signature fundraising events (Gala and Golf Tournament).
• Partner with development staff, volunteers, and leadership to ensure smooth planning, strong ROI, and continuous process improvement.
• Develop replicable systems for event operations and follow-up, making each year stronger than the last.

Technology & Innovation

• Optimize use of existing platforms, including Salesforce (CRM) and Asana (project management), to increase efficiency and alignment.
• Lead hands-on implementation and adoption of technology systems, ensuring tools are configured, adopted, and optimized for staff use.
• Monitor system performance and identify opportunities to automate workflows and improve data accuracy.
• Build data workflows and dashboards that enhance visibility and support informed decision-making.
• Stay current on emerging tools and technologies (including AI applications) that can improve efficiency, data management, and reporting.

Impact Measurement & Data Analytics

• Develop and implement systems for collecting and analyzing program impact data.
• Partner with brokers, employers, and stakeholders to access claims data and assess program outcomes.
• Provide insights to leadership and the board to inform strategic decisions.

Qualifications & Experience

• Bachelor's degree in business administration, operations management, finance, or related field; MBA a plus.
• Proven success implementing and maintaining operational procedures that drive consistency and accountability.
• Strong working knowledge of Salesforce, Asana, or comparable CRM/project management tools.
• Proven success in establishing systems and SOPs that improved organizational effectiveness.
• Experience supporting execution of a strategic plan and driving accountability across teams.
• Hands-on experience monitoring and improving process adoption across teams.
• 5+ years of experience in operations and/or finance, preferably in a mission-driven organization.
• Knowledge of nonprofit budgeting, compliance, and reporting.
• Familiarity with event operations and budget management.
• Exceptional communication and collaboration skills.

Work Location: This is a hybrid position based in Westborough, MA, with 2 days remote and 3 days in-office each week.

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